Salesforce Technical Specialist

Job Posting: 02/Jun/2025

Closure Date: 30/Jun/2025, 4:59:00 PM

Organizational Unit: CSI - Digital FAO and Agro-Informatics Division

Job Type: Non-staff opportunities

Type of Requisition: Consultant / PSA (Personal Services Agreement)

Grade Level: N/A

Primary Location: Italy-Rome

Duration: 6 months with possibility of extension

Post Number: N/A

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
- FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
- Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
- Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
- FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
- FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations._

**Organizational Setting**

The Food and Agriculture Organization of the United Nations (FAO) supports the transformation to More efficient, inclusive, resilient and sustainable agri-food systems, for Better production, Better nutrition, a Better environment and a Better life, leaving no one behind. Digital FAO and Agro-informatics Division (CSI) is responsible for all information technology (IT) activities within the Organization. CSI performs, on behalf of the Organization, the following critical roles: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across the Organization. CSI manages the Organizational Enterprise Resource Planning (ERP) Environment, consisting of multiple systems including Global Resource Management System (GRMS/Oracle) and Integrated Management Information System (iMIS), and a number of satellite systems, covering all aspects of system management including operation, support and continuous improvement.

The Food and Agriculture Organization (FAO) has implemented a comprehensive Customer Relationship Management (CRM) system and selected Salesforce as the core technology to manage stakeholder engagements, resource mobilization, and various business processes across the organization. This CRM solution has been evolved to enable FAO to operate within a stable environment while leveraging cutting-edge features such as mobile accessibility, artificial intelligence, and business process automation.

In addition to traditional out-of-the-box CRM functionalities, Salesforce has been extended to support non-typical CRM use cases across various FAO divisions. Custom components and Apex-coded solutions have been developed to address specific business requirements, showcasing the platform's flexibility and adaptability within FAO.

To further strengthen its Salesforce capabilities, FAO is seeking a skilled Salesforce Technical Specialist This role offers an exciting opportunity for a proactive, innovative professional to provide essential technical support, with a focus on the growth, integration, and ongoing development of our Salesforce ecosystem. The incumbent will bridge both technical and functional roles, working with stakeholders, and owning end-to-end delivery, including requirements gathering, customization, testing, deployment and incremental enhancements to the Salesforce solutions.

This role is based in Rome, Italy.

**Reporting Lines**

The Salesforce Technical Specialist will report directly to the Senior Information Technology Officer and collaborate closely with Salesforce Solution Architect.

**Technical Focus**

**Tasks and Responsibilities**

The role includes both technical and functional activities such as:

- Collaborate with business teams to gather and analyze requirements, translating them into functional and technical solutions.
- Design and implement Salesforce solutions using both declarative tools (Flows, Validation Rules, Approval Processes) and programmatic tools (Apex, Lightning Web Components, Visualforce).
- Maintain and enhance existing Salesforce functionality and customizations to meet evolving user needs.
- Integrate Salesfo