Solution Architect, Salesforce Customer Success

**Job Category**:Customer Success Group **Job Details**:**Role: Solution Architect**Location: Milan, Rome** **Department Description** At Salesforce, there is nothing more important than the success of our customers Salesforce Professional Services, operating in the Salesforce Customer Success Group (CSG) are a team of trusted advisers, fundamental to the success of our customers. We help customers unleash the full power of Salesforce, find and implement solutions, and provide guidance on how to maximise value from our platform. Our team is growing, and we are looking for Solution Architects to join us in Northern Europe. **Role Description** Solution Architects collaborate with our most strategic customers and partners and build valuable relationships both internally and externally. They will have end-to-end functional responsibility for all aspects of the enterprise level solutions implementation (from initial requirements gathering till go-live). They lead consultative engagements with sophisticated enterprise customers, partnering with key stakeholders to build compelling visions while advising and completing strategies. They are also responsible for viable solution options, providing industry best practices, formulating and presenting solution options to various levels of management and influencing and advising decisions that result in customer success. Solution Architects can communicate optimally to various audiences in the forms of architectural and/or process diagrams or flows, functional capabilities, business process efficiencies, and business value realisation and is the trusted advisor for business and technology partners. Finally, with experience in software delivery cycles based on agile methodologies the architects support and are in close alignment with project management activities. They are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They are proficient at analysing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. **YOUR IMPACT: Responsibilities**: - Lead customers on their process, business and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs - Build sustainable relationships with partners and team members - Where required, act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team - Align with project and engagement managers, Salesforce partners and other (internal) partners to support planning and implementation in close collaboration with the customer - Understand and present high-level overviews of the Salesforce Core functionality and features - Identify, lead or contribute to internal pivotal initiatives to grow the consulting practice, such as internal innovations, building up a strategic brand, and increasing teammates' skills by knowledge sharing - Contribute to broader goals by giving back to our communities by joining or leading volunteering activities - Occasionally support pre-sales activity to position successful delivery of Salesforce solutions from a content perspective **Minimum qualifications**: - Extensive experience in the assessment of business objectives, formulating solution options, and driving partner support - Effective experience with software implementation lifecycle with ability to support project planning - An individual with effective communication skills across a variety of audiences and situations - Ability to coach and influence internal and customer partners and project members - Ability to quickly learn & adapt to new situations - Travel time depends on customer needs and always in alignment with your personal possibilities - Full professional proficiency in English AND Italian **Preferred Requirements**: - Relevant Salesforce certifications and consulting experience are a plus but not required - Experience with Agile methodologies and frameworks (such as SAFE) - Experience collaborating with strategic delivery teams - Business Process analysis and design background - Deep functional and business knowledge of industries/verticals - Experience with increasing responsibility and guidance of junior consultants - Exposure to CRM / ERP (sales, service, marketing) **Benefits & perks**: **About Salesforce** Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Inno