Mice Coordinator

**About Kuoni Tumlare**

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

**About the Business**

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

**About the Role**

We are currently offering a position as **MICE Coordinator**, in our Rome Office, for a Maternity Leave cover.

As MICE Cootdinator, you will be responsible for the successful performance of the MICE travel of international customers from the beginning to the end. Working closely with Sales and other internal department stakeholders, you will also be responsible of supplier relationship management, presenting the creation of tailor-made concepts & itineraries to our international customers.

Reporting to our Project Manager, you will work closely with our Sales team and take the lead and manage throughout the execution phase any project, including supervision on-site as needed. In addition, you will oversee all financial matters, ensuring open communication and alignment between key stakeholders, whilst always keeping the most efficient and profitable way in mind.

**Key Responsibilities**

- Understand client’s needs and expectations, liaising with sales to ascertain client’s precise requirements.

- Manage strategy & planning of all activities related to the specific business assigned, including:

- Select & negotiate appropriate vendors to supply all components of the itinerary/package.
- Monitor and control services confirmed within given budgets.
- Oversee all aspects of the execution, handling Sales/Clients enquiries and troubleshooting.

- Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles.

- Implement and adopt appropriate systems, procedures & measurement tools to ensure excellent service standard and unparalleled customer satisfaction.

- Schedule business trips and inspection when needed.

**Complexity**

- Contributing to the promotion of the destination, sales and margin growth.

- Ensuring delivery of excellent quality standard from both land service and hotel suppliers.

- Bringing right balance of creativity, accuracy and problem solving.

- Meeting assigned objectives & targets.

- Travelling up to 20%.

**Key Performance Indicators**

- New Client acquisition, and increased revenue through upselling

- Expansion in the market and securing high-value clients.

- Successful execution of a variety of corporate events.

- Successful delivery of projects within budgets and on time.

- Client satisfaction, excellent customer feedback and repeat business.

**Knowledge, Skills, Experience, Qualifications**

- Solid evidence of work experience within the MICE industry whether in DMC/ Agency or Hospitality companies

- Excellent knowledge of ITALY as a Destination

- A portfolio of corporate clients, and an excellent network of suppliers within Italy.

- Experience in pitching to clients and securing business, as well as up selling and influencing throughout the project

- Proven track of project management, negotiation and analytical skills

- Fluency in English is essential, any additional language is a plus

- Excellent project and time management skills

- Strong planning and execution skills

- MS Office skills

- Ability to interact effectively with internal management at all levels

- Ability to effectively influence at multiple levels (With clients and internal staff) with excellent communication skills

- Team player, team builder, ability to work both in group situations and as an individual

- Creative thinking for effective problem resolution

- Excellent at multitasking and ability to prioritise and meet deadlines

**Competencies of the Role Holder**

- Strong organisational Skills, able to plan and deliver multiple projects