Front Office Manager

6 giorni fa

Provincia di Brindisi Puglia, Italia Paragon700 boutique Hotel & Spa A tempo pieno

**PARAGON 700 BOUTIQUE HOTEL & SPA is looking for a Front & BACK office agent and DUTY manager**

You will be responsible for the operations, strategies and development of our Front & Back office department and reception, ensuring the highest standards of service.

**Main duties & responsibilities**:

- Responsible for Front Office effective management and Guest service delivery. He will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location.
- Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed.
- Dealing with customers, including handling complaints
- Responsible for occupancy and room revenue. Development of profit improvement ideas.
- Responsible for suggesting inputs for budgeting and forecasting.
- Proactive in suggesting ideas to improve guest service and hotel profit.
- Be a role model for team development and produce evidence of professional growth of team members
- Have effective communication skills, communicate clearly and in a appropriate manner (both verbally and non-verbally)

**Requirements**:
Experience required:

- Knowledge of Hotel Management software (Channel manager-SiteMinder)
- Knowledge of ProtelAir PMS and SimpleBooking systems
- Knowledge of Sales strategies and marketing policies;
- Knowledge of **OTA** and Channel Manager
- Fluent in English and Italian (written and verbal). A third language is an advantage;
We can help to find accommodation (circa €350 al mese)

Contract: Full time - Duration: 10 months year after year

(Hotel is closed from Jan 6th until March 13th every year)

Starting date: as soon as possible

Shifts:

- flexible

**Experience**:

- Professional experience in a 5* Boutique Hotel minimum 2 years in the same position (mandatory)

Languages:

- English (mandatory)

All CVs must be sent with **picture** andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.

Work Location: In person

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