Technical Support- Italian

4 giorni fa

Sicilia, Italia TalentWorldGroup A tempo pieno

At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.

**Position Overview**
We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency is required in Italian. This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.

**Key Responsibilities**
- Respond to and manage incoming customer requests via phone
- Serve as the first and single point of contact for technical inquiries and general support
- Provide fast, prioritized assistance to key customers
- Manage call-back services and follow-up communications
- Log and classify all customer interactions (received, attended, abandoned)
- Analyze call data and report service activity and feedback
- Monitor and control real-time call center operations
- Maintain call history and resolution tracking
- Support documentation management and internal communications
- Coordinate external communications with relevant institutions or partners

**Requirements**:

- ** Technical Background**: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
- ** Software Knowledge**: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
- ** Communication & Organization**: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
- ** Professionalism**: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
- ** Language Proficiency**: Fluent English plus native-level fluency in Italian.

**Required Tools**
- ** Internet**: Broadband with wired Ethernet connection
- ** Hardware**:

- Processor: Minimum 1.8GHz (64-bit preferred)
- RAM: 8GB or more
- Storage: Minimum 10GB free
- Screen resolution: 1920x1080 preferred
- Wired USB headset
- ** Operating System**:

- Windows 11 or later
- Mac OSX 13 or later

**Work Schedule**
- 4 to 5 hours per day
- Also the possibility of full time
- Between 09:00 to 18:00 CEST
- Monday to Friday

**What We Offer**
- 100% Remote Work
- Flexible, Project-Based Assignments
- Long-Term Collaboration Opportunities
- Career Development Paths
- Gamification Program (Earn bonuses, paid holiday hours)

**Join Us**

**Application Deadline: 06/05/2025

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