Reception Supervisor

7 giorni fa

Provincia di Milano Lombardia, Italia Milano Club spa A tempo pieno

THE WILDE is a perfectly formed, international collection of private membership Clubs combining classical style, excellent food and charming service with cutting edge content, culture and ideas.
It is a private membership club built on foundations of discretion, revelry, culture, and inclusion.
**RECEPTION SUPERVISOR**:
Job purpose
The Reception Supervisor is responsible for overseeing the day-to-day operations of the reception area and ensuring exceptional service delivery to club members and guests. They provide leadership and support to the reception team, fostering a positive work environment and upholding the club's high standards of hospitality.
**Main Activities and Responsibilities**:
Supervise and coordinate the activities of receptionists, hostesses, and reservationists to ensure smooth operation of the front desk.
- Assist in the recruitment, training, and development of reception staff, providing guidance and support as needed.

Monitor and manage reception schedules, ensuring adequate coverage during peak hours and special events.
Serve as a point of contact for escalated guest inquiries or issues, resolving them promptly and courteously.
Conduct regular performance evaluations and provide feedback to reception staff to facilitate their professional growth.
Assist in implementing and enforcing club policies and procedures related to reception and guest services.
Collaborate with other departments to streamline processes and improve the overall guest experience.
Handle administrative tasks such as scheduling meetings, managing correspondence, and maintaining records.
Stay informed about club activities, events, and promotions to provide accurate information to members and guests.
Support the Head of Reception and Guest Relation in achieving departmental goals and objectives
Manage other activities relating to or resulting from what is indicated in the previous points.
**Key Competencies**:
**Required Education and Experience**:
High school diploma or equivalent; additional education or certification in hospitality management is a plus.
Previous experience in a receptionist or guest services role, with demonstrated supervisory or leadership experience.
Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with reservation systems.
Knowledge of one or more foreign languages (min. fluent in Italian and English).
**General Knowledge and Technical Skills**:
Strong understanding of front desk operations and guest service principles.
Ability to multitask and prioritize tasks in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
Detail-oriented with strong organizational and problem-solving abilities.
Knowledge of administrative and clerical procedures.
**Personal and Interpersonal Skills**:
Leadership skills with the ability to motivate and inspire a team.
Professional demeanor and appearance.
Adaptability and flexibility to accommodate changing priorities and guest needs.
Strong customer service orientation with a genuine desire to exceed guest expectations.
Ability to remain calm and composed under pressure.
Collaborative and team-oriented mindset, with a commitment to fostering a positive work environment.

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