Customer Care Agent

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

Customer Care Agent **WILL BE AVAILABLE IN ITALIAN LANGUAGE SOON**

This job will provide you with an opportunity to further your career in a leading company within the test, measurement and data analytics industry.

The job

You will support our customers in Italy.

Together with your colleagues in the Global Customer Care team, you will deal with incoming enquiries in HBK, ensuring high-quality support for our customers. You will work in close collaboration with colleagues from Sales, Services, Marketing, Operations/Supply Chain and Finance.

Position is based in Milan.

You can also benefit from remote working, some days per week.

Primary responsibilities

Together with your colleagues, you will be the first point of contact for our customers. Your goal will be to qualify, register, manage or assign enquiries to the relevant departments in the organization. Your main task is to provide support, both internally and externally, to ensure customer satisfaction.

Your daily work includes:

- Sales and service activities:

- Quotations
- Order handling
- Follow-up on quotes and deliveries
- Pro-active phone calls
- Back up for service and support requests, registration, management and administration- General assistance activities:
- Supply information to customers
- Office assistance
- General administrative tasks
- Coordination with other departments and worldwide locations
- Professional qualifications
- IT knowledge is a must and experience with SAP-ERP/CRM (and/or Salesforce is an advantage).
- Personal skills
- Excellent communication skills in Italian, both oral and written. (fluency in English is a plus)
- Task-oriented, self-motivated, flexible
- Attention to detail
- Proven experience in a customer facing sales or service role
- Driven by customer satisfaction
- Have a robust personality and the ability to multi-task and handle challenging situations
- Team player
- Commercial understanding
- We offer
- The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.
- At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success
- Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.