Technical Helpdesk Support

**Who we are looking for**:
The main purpose of the position is to support the Network of Dealers and Authorized Workshops to solve complex problems of diagnostic and technical origin following the procedural indications of the National Sales Company and to support the technical referents of the repair network to solve the incoveniente at the first attempt.

**Duties and responsibilities**:

- Use your technical experience and initiative to evaluate the appropriate response to the requested intervention that will be monitored in a specific database;
- Take care of the revision of all requests for support coming from the network, ensuring that the repairs carried out comply with the defects reported by the customer and are carried out in accordance with the technical standards of the brand, spare parts, prices, repair times and the technical procedures provided;
- Provide diagnostic assistance, technical information and support for the repair of complex cases, mainly through the manufacturer's specific tool, but also by telephone, supporting dealers and authorized repairers in the correct repair of vehicles at the first attempt;
- Provide timely technical assistance and complete and accurate information for the resolution of problems;
- Report electronically the details of all the requests managed, following the instructions and guidelines in the technical literature made available by the National Sales Company;
- Support the Technical Department of the National Sales Company in processing cases of recall campaigns;
- Analyze the most frequent and expensive repairs to support the National Sales Company in identifying alternative technical solutions for the correct resolution of the problem;
- Attend the technical courses delivered for the launch of new products on the Italian market and then supports the Network in case of inconveniences.

**Requirements**:

- Master's degree in Mechanical Engineering;
Good knowledge of automotive technology;
- Analytical skills / Problem solving / orientation process;
- Ability to work in a team;
- Ability to work in stressful conditions;
- Fluent in English;
- Previous experience in a technical assistance center is a plus.
**Working pattern**:
Milan

**What we offer**:
We offer employment contract and professional growth. The compensation package will be discussed during the interview and related to the actual experience and skills.
**About MSXI**:
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

LI-DNI