Customer Success Manager

2 settimane fa

Roma, Italia Superb A tempo pieno

About Superb:
At Superb, we set out to empower restaurant businesses worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now

Superb gathers all the tools to open, run and grow your business — in one platform.
From reservations, orders and payments to digital gift cards, takeaway and guest marketing. You name it, we’ve got it. Finally, hospitality owners can free up time to focus on what matters while using data to serve magical experiences, build guest relationships, and maximise revenue. Superb’s all-in-one platform is used by +1000 hospitality businesses worldwide, and we are just getting started. Our internal team consists of talented people who are passionate about challenging the status quo and creating magical guest experiences. Do you want to embark with us on our mission to become the leading platform within hospitality?

The Superb opportunity:
We are looking for a Customer Success Manager to join our international team. We believe that you, just like us, care about delivering superb service to our customers by ensuring a great experience when communicating with us. To fit right in and get onboarded as fast as possible we believe that you have been working with a SaaS Product in a dynamic environment with CS or Support or that you come from the hospitality industry with experience as a Restaurant Manager or similar. You will have the pleasure of joining a team with full focus on quality and delivering value to our users. Primarily working hours are during day time but some evenings and weekends are to be expected, we need to be there for our customers when they are in service.

What you will do:

- Onboard our customers to the Superb platform, provide training and help them to get the most out of our products and services
- Understand how customers are currently using the products and identify opportunities to increase usage to ensure continued commercial success
- Work closely with the rest of the team to resolve any tickets or issues faced by your customers by mail, chat and phone support
- Monitor health scores and satisfaction levels
- Own your own portfolio of customers and make sure to retain them
- Align with the tech team to ensure feedback loops and communicate the voice of customers

About you:

- Most importantly, you are a team player and you take pride in taking care of customers in the best possible way
- You are service minded, efficient, structured, and solution-oriented
- Strong ability to understand technical aspects of software
- Desire to drive adoption, increase product usage in order create a superb experience for our customers
- Excited about investigating, troubleshooting and finding solutions for challenges and problems
- You must be fluent in English and Italian as you will be using both languages on a daily basis
- If you speak spanish thats a big plus
- This is a remote role but you need to be located in or near Rome or Milan so you can do customer visits when needed

We will offer you:

- Attractive commission
- Learning & sharing environment
- An international team - we are a lot of different nationalities working together

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