Customer Solution Analyst

5 giorni fa

Assago, Italia Nestle A tempo pieno

Make a virtual tour inside Nestlé in Italy

**Position Snapshot**:

- Nestlé in Italy, Milan HQ
- At least 6 months/1 year experience in Customer Service/Data Analyst roles
- Fluent in Italian & English
- Very good knowledge of Excel and SAP
- Knowledge about public administration sector

**Position Summary**:
In this role you will support Nestlè Health Science business for the customer service activities, order management and reports. You will be highly involved in administrative activities, reporting and customer complaint resolution for the Customer Service Department. This position is responsible for providing a customer end to end support throughout the order management process for NHSc products.

**A day in the life of...**:

- Order management:

- Demand capture (Manual creation, Edi process, Fax to order)
- Order modification(Pricing, quantity, request delivery date..)
- Daily contact with public administration and private customers, sales force and internal customers(Tender team, credit, logistics,sales support)
- Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order
- Take corrective actions to resolve issues impacting order flow
- Claims and deductions management:

- Manage and resolve issues at the point of delivery,subsequent return of stock or pricing related queries
- Creation and managing orders and claims & deductions reports
- Collect all the customers requests and forward them to the proper department

**What Will Make You Successful**:

- At least 6 months/1 year experience in Customer Service/Data Analyst roles
- Fluent in Italian & English
- Very good knowledge of Excel and SAP
- Knowledge about public administration sector
- We are Nestlé. We are the Good food, Good life company. _
- Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People. _
- At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. _
- Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. _
- Diversity is a fact, inclusion is a choice and we have chosen to be inclusive._

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