Soft Services Manager

JLL supports the Whole You, personally and professionally.
Key ResponsibilitiesVendor Management & Soft Services OversightManage relationships with soft services facilities management vendors (pest control, laundry, maintenance and other soft services)
Negotiate contracts and monitor service level agreements
Conduct regular performance reviews and ensure compliance with quality standards
Coordinate vendor activities to minimize operational disruption while maintaining cost efficiency
Daily Operations ManagementOversee day-to-day workplace operations ensuring seamless facility functionality
Monitor building systems and coordinate maintenance activities
manage space utilization and respond to operational issues promptly
Maintain high standards of workplace environment, safety protocols, and regulatory compliance
Serve as primary point of contact for operational escalations
Financial ManagementDevelop and manage annual budgets for facility operations
Track expenditures against approved budgets and identify cost optimization opportunities
Process invoicing and approve vendor payments
Maintain accurate financial records and provide regular financial reporting
Analyze variances and recommend corrective actions to senior management and clients
People ManagementLead and develop on-site facilities team members
Provide guidance, performance feedback, and professional development opportunities
Foster collaborative team environment while ensuring accountability for service delivery standards
Manage staffing levels and coordinate training programs to maintain operational excellence
Service Optimization & Client RelationsContinuously evaluate service delivery processes to identify improvement opportunities
Implement best practices, streamline workflows, and introduce innovative solutions
Build strong relationships with client stakeholders
Regularly solicit feedback and adapt services to meet evolving client needs
Enhance overall client satisfaction through proactive service optimization
Required QualificationsExperience
Minimum 5-7 years managing corporate real estate services
Demonstrated expertise in facilities management, vendor oversight, and client relationship management
Previous experience supporting account transitions or new client implementations preferred
Technical Skills
Strong financial acumen with budget development, cost management, and financial analysis experience
Proficiency in facilities management software, Microsoft Office Suite, and financial reporting tools
Knowledge of building systems, safety regulations, and compliance requirements
Leadership Capabilities
Proven people management experience with ability to motivate teams and manage performance
Strong project management skills coordinating multiple initiatives simultaneously
Attention to detail while maintaining focus on results delivery
Communication & Relationship Management
Excellent verbal and written communication skills
Ability to interact effectively with senior executives, vendors, and diverse stakeholder groups
Demonstrated success building trust-based client relationships
Experience managing expectations during transitional periods
Education
Bachelor's degree in Business Administration, Facilities Management, Real Estate, or related field preferred
Professional certifications in facilities management (CFM, FMP) or project management (PMP) advantageous
Preferred QualificationsExperience with large-scale corporate real estate portfolios and multi-vendor management environments
Background in change management and process improvement methodologies
Knowledge of sustainability practices and workplace technology trends
-----------------------------------------------------------------------------------------------------------------------Responsabilità PrincipaliGestione Fornitori e Supervisione Servizi AusiliariGestire i rapporti con i fornitori di facility management per servizi ausiliari (disinfestazione, lavanderia, manutenzione e altri servizi ausiliari)
Negoziare contratti e monitorare gli accordi sul livello di servizio
Condurre revisioni regolari delle performance e garantire la conformità agli standard qualitativi
Coordinare le attività dei fornitori per minimizzare le interruzioni operative mantenendo l'efficienza dei costi
Gestione Operazioni QuotidianeSupervisionare le operazioni quotidiane del workplace assicurando il funzionamento fluido delle strutture
Monitorare i sistemi dell'edificio e coordinare le attività di manutenzione
Gestire l'utilizzo degli spazi e rispondere prontamente ai problemi operativi
Mantenere elevati standard dell'ambiente di lavoro, protocolli di sicurezza e conformità normativa
Fungere da punto di contatto primario per le escalation operative
Gestione FinanziariaSviluppare e gestire budget annuali per le operazioni strutturali
Tracciare le spese rispetto ai budget approvati e identificare opportunità di ottimizzazione dei costi
Elaborare fatturazione e approvare pagamenti ai fornitori
Mantenere registri fina