Partnerships Manager, Luxury Travel

Generally, there is flexibility in your work hours, although we expect that your work hours can overlap with California mornings until 1:00 p.m. Pacific Time.

The work will all be conducted in **English**.

**Application Process**:
**Company Information**

**Zicasso** is a fast-growing **travel tech company** that’s revolutionizing the luxury travel industry. With headquarters in Silicon Valley (Mountain View, California) and an office in Denver, Colorado, we are now adding remote talent internationally.

Our customers are discerning travelers who want unique travel experiences and don't have the time to plan their complex international vacations. So we match them with a global network of top travel specialists who compete to customize their trips.

Zicasso’s clients include CEOs, a Pulitzer Prize winning writer, an Olympic cyclist, an Academy Award winner, and generally, people who appreciate exceptional, life-enriching travel experiences. Our travel specialist partners are among the world's best boutique tour companies and travel agencies, each one carefully pre-qualified by us.

We’ve been growing profitably each year and we command a leadership position in the industry.

We are looking for a **Partnerships Manager** who embodies an **entrepreneurial spirit** and has a passion for **international travel**.

This role will be responsible for coaching our **travel company partners** (specifically travel specialists/tour companies located around the world) to achieve higher levels of sales conversion and efficiency, resulting in higher revenue for the company overall. The role involves a) **analyzing** sales performance, b) **one-on-one coaching** of our partners on best practices for **higher sales performance**, and c) helping to develop and evolve sales best practices, using Zicasso’s data-driven methodologies.

Our network of travel specialist partners is comprised of the world’s best boutique tour companies, each one carefully pre-qualified by us. **This role is key to driving the mutual growth of our shared sales.**

**Responsibilities**:

- Conduct in-depth analysis of current travel specialist partners’ best practices and overall sales performance with the goal of increasing revenue
- Schedule and conduct video coaching calls to determine if a partner is adhering to Zicasso’s best practices and to create a monthly action plan for each partner with the goal of increasing their overall sales conversion
- Participate in the creation of best practices documents as well as the maintenance of the online learning center
- Develop processes for scaling partner training through e-learning combined with personal coaching. E-learning curriculum might include consultative selling, up-selling techniques, best practices, Zicasso’s software features, etc.
- Help Zicasso build genuine, lasting relationships with our global network of travel specialist partners
- Work with our partners to ensure they deliver the best customer experience, sales performance, and adherence to Zicasso best practices
- Proactively look for improvement opportunities and drive change to make these improvements happen on a scalable level
- Intervene as necessary to resolve customer-related issues with travel specialist partners

**Required Skills and Experience**
- 5+ years of travel industry sales experience, especially in selling luxury travel
- Strong interpersonal skills and experience initiating and building strong professional relationships
- Enthusiastic self-motivator; ready and willing to put in extra effort in a start-up environment to drive team/company success
- Passionate about travel - highly desirable if you have traveled to several countries and have a strong curiosity about international destinations
- Clear, concise verbal and written English communication skills
- Self-disciplined to independently meet and exceed set goals
- Detail-oriented and strives to achieve thorough, quality, and error-free work
- Highly efficient with excellent time management and organizational skills
- Comfortable with technology, readily able to learn and adapt to the use of new software to organize and track team objectives
- Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides)
- Creative problem-solving skills
- Willingness to work flexible hours - we partner with travel companies all over the world, so video meetings with them may have to be conducted outside of regular work hours to account for time zone differences

**To Apply**

**Job Types**: Full-time, Contract

Application Question(s):