Order Management Associate

5 giorni fa

Milano, Italia Artemest A tempo pieno

Artemest is the first curated online marketplace to bring the best Italian luxury crafts in the categories of design furniture, lighting and home décor to an audience of art connoisseurs and beauty lovers around the world.

Our mission is to preserve the rich Italian cultural heritage and become the destination where the most beautiful things on Earth can be found.

We are creating an international team of people passionate about Design & Luxury and willing to work in a dynamic, tech-oriented and ever-changing environment.

At Artemest you will have the chance to express your ideas and make things happen.

We are looking for enthusiastic people with an entrepreneurial attitude to join our team of young and talented professionals.

**Posizione**:
To enhance its Team, Artemest is looking for a motivated and organized Order Management Associate (B2B) with a focus on the area of order management, advising both customers and suppliers.

**What will be your key responsibilities?**
- Work with Artemest Trade Sales team and monitor orders for Artemest top B2B Clients (Interior Designers, Architects, Real Estate Developers, Retail Luxury Brands).
- Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
- Be the point of reference between Artemest Trade and Order Management and Post-Sales teams
- Work closely with the Trade Project Management team and understand all project requirements and commercial implications, liaise with the Order Management team to provide the best service to B2B clients on residential, hospitality, retail projects
- Understand project inquiries and use problem solving skills to meet expectations of Artemest Trade clients
- Monitor the development and delivery of trade projects
- Be a reliable advisor in the purchasing experience, with main focus on check out issues, order status and other order related requests
- Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
- Collaborate on a daily basis with other internal Teams (Logistics, Product Management, Finance and Technology) to ensure a high-quality customer experience
- Suggest retention initiatives and contribute to improve customer loyalty
- Continuously evaluate internal customer care processes and propose business development initiatives

**Requisiti**:
**Who are we looking for?**
- Degree in humanistic and linguistic disciplines
- At least 1 year of experience in a similar role and in fast-paced working contexts
- Exceptional problem solving and organizational skills, with strong orientation to results
- Able to manage relations and negotiations, with excellent communication skills
- Attention to details, precision, flexibility and entrepreneurial attitude
- Professional proficiency in English, Italian native (any other language is a plus)

**Altre informazioni**:
**Our Perks**
- Positive workplace. We’re a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission
- Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills
- Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury

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