Front Desk Agent

2 settimane fa

San Cassiano, Italia Aman Group Sarl A tempo pieno

**Location Overview**
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

**R**ole**

Under the direct supervision of the Front Office Manager, the Front Office Agent is responsible for guest registration, guest check-out, cashiering, and foreign exchange. The Front Office Agent is also responsible for facilitating or providing assistance in case of guest inquiries/requests in accordance with the policies, standards and guidelines established by the hotel or the corporate office.

**R**esponsibilities**
- E nsure s that the Brand is protected, to ensure that all business partners and guests are surprised and delighted by their on-property experience, in the best traditions of the Aman culture.
- Collect and action on any guests’ preferences.
- Ensure all interactions with guest s are handled professionally and with care adhering to hotel policies and procedures.
- O perate s the Front Office properly and efficiently.
- H ave knowledge of the operational systems at Front Office.
- H ave complete knowledge of Aman Rosa Alpina’s standard operating policies and procedures for the Front Office.
- Attend to all guest complaints immediately and initiates/coordinates immediate resolution.
- Possess full knowledge of emergency procedures.
- E nsure s that daily duties are conducted.
- Adhere s to specified hygiene and personal appearance standards of the Hotel.
- Implement the identified Best Practices in your work area.
- Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues.

**Requirements**:

- Work Experience: minimum 1 year in Front Office in an international luxury hotel.
- Qualifications/Training: College education/Hotel Management education.
- Language knowledge : verbal and written proficiency in English and Italian is preferred.
- Others: computer knowledge, ability to work on shifts, flexibility, enthusiasm, desire to achieve goal committed.

**Benefits**

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

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