End User Service Manager

2 settimane fa


Assago, Italia IT Global Consulting A tempo pieno

Siamo alla ricerca di un End User Service Manager per un nostro importante cliente su Milano.
La figura richiesta si posizionerà all’interno del team di gestione delle infrastrutture IT, con responsabilità sulle seguenti aree:

- Servizi di supporto all’utente finale
- Strumenti di collaborazione
- Printing
- Gestione Asset
Il consulente dovrà svolgere un ruolo di coordinamento, mantenendo i livelli di servizio concordati, gestendo i contratti in essere con i fornitori ed il organizzando le risorse interne. Sarà inoltre richiesto di portare a termine progetti di rinnovamento e sviluppo dei servizi in accordo con il responsabile delle infrastrutture IT.

**Must have**:

- Conoscenza approfondita dei servizi in propria gestione,
- Conoscenza approfondita delle pratiche di gestione ITIL
- Almeno 5 anni di esperienza in ruolo analogo su società di dimensioni medio grandi (1000 utenti+)
- Ottima conoscenza della lingua Inglese per la gestione delle interazioni con i colleghi esteri.

**Nice to have**:

- Conoscenza sistema Service Now
- Esperienza di budgeting e selezione del personale
- Risoluzione di problemi/troubleshooting
- Escalation

**Soft skills**:

- Capacità di lavoro in squadra.
- Capacità di reporting

Contratto di lavoro: Tempo pieno

Benefit:

- Buoni pasto

Orario:

- Dal lunedì al venerdì

Sede di lavoro: Ibrido/da remoto (20057 Assago, MI)


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