Virtual Account Manager
1 settimana fa
Job Summary
The Virtual Account Manager (VAM) will be responsible for orchestrating sales into the install base within NetApp’s Enterprise accounts segment. VAMs drive the retention and growth of the install base through focusing on workloads, tech refreshes, renewals (including the addition of subscribers for Cloud products) and add-ons. This will be achieved through proactive customer outreach informed by internal data, campaigns and outbound calls into the customer base. The Enterprise Account Managers and VAMs are the primary points of contact for the Enterprise Accounts. You will create deep customer satisfaction and product adoption and use this as a springboard to find opportunities to grow business. and ensure to upsell the value of your portfolio with the help of the Sales team.
Create relationship maps within accounts with plans to expand depth and quality of relationships with buyers and influencers
Accountable for post-sale account management and driving account growth strategy with wider account team members
Conduct outreach efforts to maintain and educate stakeholders on NetApp’s value proposition and best-in-class products
Improves customer satisfaction and NetApp product adoption through information campaigns and by helping coordinate support activities
Job Requirements
Partner with Sales to understand customer purchase criteria and translate those criteria to successful product adoption.
Engage multiple customer stakeholders to understand business needs and ensure that NetApp meets those needs
Identify opportunities to expand the use of the NetApp portfolio in customer accounts
Good interpersonal, negotiation and organizational skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
Open, Positive Attitude, interested in Technology and how it shapes the future world.
Entrepreneur minded work ethic, cool and calm under pressure, strong attention to detail.
Knowledge of tools, SAP, Microsoft Office.Education
Minimum level of Bachelor’s degree in Business Studies or Engineering. Other degrees will be considered.
If you do not have a degree, we would consider relevant industry experience in its place.
Fluency in English and Italian (C1/C2 minimum).
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