Success Account Manager

***When you join Verizon** Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here. *** What you’ll be doing...** Success Account Manager (SAM) is a full-time role within our Global Customer Success department. The Customer Success team is obsessed with assisting customers to reach their outcomes while driving the best customer experience and assuring revenue retention through long-term relationships with our clients. Key daily activities include active communication with customers while managing their renewal pipeline, identifying and addressing risks, building customer success plans. Essential job functions: - Develop and maintain strategic business relationships with Micro/SMB accounts to drive customer satisfaction and assist in achieving their desired business goals through our service. Promote value added conversations throughout the life of the contract with the ultimate goal of customer retention. - Proactively manage renewals pipeline identifying and addressing potential risks. - Effectively manage handoffs for onboarded customers to build their success plans and develop relationships. - Forecast, execute and meet key account performance metrics including but not limited to customer retention rate, customer satisfaction, account revenue growth. - Recognize potential revenue opportunities and engage the sales team. - Support the local team with contractual and project work. - Actively cooperate with related stakeholders and teams across the globe. In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. *** What we’re looking for...** You will need to have: - Bachelor’s degree or relevant work experience. - Fluency in Italian and English. - Knowledge about IOT products and solutions. Even better if you have one or more of the following: - A business degree and/or experience in strategic account management with proven ability to develop relationships with customers. - Verbal and written fluency in another European language. - Previous experience working with SAP, Salesforce and Gainsight. - Communication, listening, and troubleshooting skills. - Well-developed time management and prioritization skills. - Structured "can-do" approach to open matters and tasks in demanding environment. - Methodical and conscientious documentation skills. - Willingness to develop while identifying opportunities over self-reflection. *** Diversity & Inclusion** We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. **COVID-19 Vaccination Requirement** Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.