B2b Client Service Specialist

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for an B2B Client Service Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

The jobholder is responsible for maintaining a good business relationship with all customers in collaboration with the Client Service Department and Key Account Managers and for coordinating the service to the customers within corporate and local policies.

Your responsibilities:

- Serves customers in accordance with our Service Level Group specific guidelines.
- Manage the order process end to end, ensures accurate data input and proactively informs customers about delivery dates / changes and takes action on deviations.
- Issue credit and debit notes when necessary, checks customer credit accounts on SAP and aligns with Credit Management on credit limits, checks price adjustments as well as customer specific discounts and payment conditions.
- Ensures goods are shipped in accordance with applicable shipping procedure in close cooperation with exporting company and involved parties.
- Handles customer complaints and other problems ensuring they are solved rapidly in an efficient and professional manner to satisfy the customer. Advises other involved departments.
- Ensures the administrative handling of returned goods.
- Communicates effectively with the Head of Client Service B2B and cooperates with all the colleagues of the Client Service Team and the Sales Team.
- Communicates and follows up with HQ on projects, special production requests and negotiation of lead time improvement or prioritization.
- Liaising with Design office for creation of new motives.t
- Manage all the activities related to rebates, discounts and end of the year closures.

About you

We are looking for a unique and amazing talent, who brings along the following:

- University degree/ Education
- At least 2 years of professional experience in a similar role within an international setting
- Proficient with Excel, SAP
- Excellent analytical and problem-solving skills
- Excellent English and Italian proficiency, presentation, and communication skills
- Team orientation, and ability to work effectively with all levels of the organization
- Innovative and creative approach whenever possible and can-do attitude

About Swarovski

Swarovski is a Wonderlab where magic and science meet.

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in countries we operate.

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