Manager, Enterprise Support
2 settimane fa
Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics - 6+ years of technical engineering experience - 4+ years managing technical teams - Passionate about customers and new technology - Experience working with enterprise software companies - Track record of leading high performing teams - Track record of building up a business - Previous customer facing experience with strong executive presence - Strong customer focus and bias for action; and ability to work with remote teams - Experience building a business with P&L responsibility Are you a Customer Obsessed Technology Leader looking to manage a successful, growing team of cloud technologists? Key job responsibilities We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Milan, Italy. Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services. **As a leader you will**: - Lead a team of Technical Account Managers (TAMs) to solve business problems - Influence the strategic direction of your team and delivery to improve the customer experience - Drive internal strategic communications - Advocate for your customers and own their transformation journey. - Manage customer sentiment and recovery during service events, including executive engagement - Assist with problem escalation and support your team in resolving critical customer issues - Understand operational excellence in the cloud and help your TAMs make recommendations to customers - Mitigate risks and remove blockers for your team and customers - Grow the team's capability through people development and recruitment - “Think Big”, by creating mechanisms that allow us to scale while we continue to expand the team You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications. A day in the life At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS. We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities. Milan, MI, ITA - Experience working for an IT Vendor or service provider - Experience influencing large enterprises or government organizations - Experience managing/leading teams and customers in Italy
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