IT Service Delivery Lead

4 giorni fa

Napoli, Italia LHH A tempo pieno

For an Italian global cruise company we are looking for an IT Service Delivery Lead - Release. _
- In line with the IT Strategy of the company, the IT Service Delivery Lead is responsible for overseeing the day-to-day operations in the Release Management area, supporting the complete software delivery life cycle. He will actively work with different IT and business teams from the planning phase to the deployment phase through the development and testing phases. _**Key Responsibilities
- _Develop and implement processes for collecting data from business stakeholders on their satisfaction with the service delivery. _
- _Monitor the release strategy and deliverables by driving the quality management review process and the governance meetings, managing risks, and resolving challenges that impact release scope, quality, and schedules _
- _Service Performance Reporting of the managed services provided by internal and external teams to meet the agreed KPIs /SLA/SLO. _
- _Accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated services. _
- _Identifies and manages service improvements to increase customer satisfaction and business services stability. _
- _Assist the delivery teams in preparing required documentation like HLD, LLD and Test Plan and prepares execution plan WBS needed for the project implementation and review the documents required to execute any minor or significant changes in the environment. _
- _Executive services analysis and reports for MGMT (creating and presenting regular services status reports to senior management). _
- _Develop and maintain working relationships with other departments and teams to ensure the effective implementation of core business strategies and procedures in the release management area _
- _Developing and handling contracts for commercial contractors. _

**Job-Requirements: skills, competencies, experience
- _5 to 7 years of proven experience as IT Service Delivery Manager. _
- _Master's degree in computer science, engineering or equivalent. _
- _Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills. _
- _Capability to translate business requirements into technical specifications. Attention to detail, creativity and solution-oriented, with the ability to prioritize tasks efficiently. _
- _Effectively managing key stakeholders both internally and externally in the organisation. Experience in supplier governance and services setup & management. _
- _Proven experience in Service Management, Service Delivery, Release Management framework and strategies _
- _ITSM ServiceNow Platform knowledge, any certification is an advantage that will be appreciated. _
- _CASM (Certified Agile Service Manager), COBIT, ITIL V.4 and common IT Service Management processes proved knowledge and experience, any certification is an advantage that will be taken into strict consideration during the selection. _
- _Proven experience in SLAs/OLAs Company Implementation, managing and monitoring to meet customer expectations in service delivery _
- _Experience in system integration of ServiceNow with other tools and platforms _
- _Experience in service procedures and flows developing, interfacing with provider/customers and maintaining internal documentation. _
- _Experience with IT Digital transformation, processes automation and improvements._

  • Service Delivery Manager

    2 settimane fa

    Napoli, Italia Hitachi Rail STS S.p.A. A tempo pieno

    **Description** **Who We Are** **Hitachi Rail** is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of...

  • IT Service Manager

    2 settimane fa

    Napoli, Italia Spring Italy A tempo pieno

    **Client Description**: For an Italian global cruise line we are looking for an IT Service Manager. **Responsibilities**: Key Responsibilities - Leading and guiding IT Service Management and IT Service Desk, transforming and developing IT Service Management unit - Developing and implementing service standards, transition to operations, procedures and...

  • Global Service Desk Lead For Navy It

    3 giorni fa

    Napoli, Italia Leidos A tempo pieno

    A leading technology and engineering firm located in Naples, Italy, is seeking an Enterprise Service Desk Manager.This role involves managing daily operations of the service desk, developing metrics for performance tracking, and ensuring compliance with service level agreements.Candidates should have a Bachelor's or Master's degree with relevant experience,...

  • Global Service Desk Lead for Navy IT

    4 giorni fa

    Napoli, Italia Leidos A tempo pieno

    A leading technology and engineering firm located in Naples, Italy, is seeking an Enterprise Service Desk Manager. This role involves managing daily operations of the service desk, developing metrics for performance tracking, and ensuring compliance with service level agreements. Candidates should have a Bachelor's or Master's degree with relevant...

  • Global Service Desk Lead for Navy IT

    1 giorno fa

    Napoli, Italia Leidos A tempo pieno

    A leading technology and engineering firm located in Naples, Italy, is seeking an Enterprise Service Desk Manager. This role involves managing daily operations of the service desk, developing metrics for performance tracking, and ensuring compliance with service level agreements. Candidates should have a Bachelor's or Master's degree with relevant...

  • Service Manager Sicurezza It

    6 giorni fa

    Napoli, Italia Clariter Srl A tempo pieno

    Un'importante azienda IT è alla ricerca di un Service Manager per garantire la qualità dei servizi di Vulnerability Management e IT Service Management.Il candidato ideale avrà 5-7 anni di esperienza, conoscenze specifiche in gestione dei servizi, e competenze in strumenti come Qualys.Il ruolo è full remote, offrendo la flessibilità di lavorare da...

  • IT Infrastructure

    2 settimane fa

    Napoli, Italia Spring Italy A tempo pieno

    **Client Description**: For an Italian global cruise line we are looking for an IT Infrastructure & Operations PMO to support our client in a major global Infrastructure & Operations transformation programs. **Responsibilities**: In this position you will work closely with the Business and IT Program and Project Directors, ensuring that the programs are...

  • Customer Service Lead

    1 settimana fa

    Napoli, Campania, Italia Seed to Table A tempo pieno

    Customer Service Lead  plays a major role and are responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. The Customer Service Lead is also responsible for training, managing customer transactions, balancing tills and maintaining checkout areas.  Essential Job Functions: Responsible for maintaining...

  • IT Service Desk Analyst

    2 settimane fa

    Napoli, Italia SAIC A tempo pieno

    Job ID: 2414836 **Location**:NAPLES, Compania, IT **Date Posted**:2024-11-18 **Category**:Information Technology **Subcategory**:Technical Support **Schedule**:Full-time **Shift**:Rotating **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:Secret **Clearance Level Must Be Able to Obtain**:None **Potential for Remote...

  • IT Service Desk Analyst

    5 giorni fa

    Napoli, Italia SAIC A tempo pieno

    Job ID: 2315602 **Location**:NAPLES, Compania, IT **Date Posted**:2025-02-18 **Category**:Information Technology **Subcategory**:Computer Operator **Schedule**:Full-time **Shift**:Rotating **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote...