Customer Service Lead

5 giorni fa

Napoli, Campania, Italia Seed to Table A tempo pieno

Customer Service Lead  plays a major role and are responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. The Customer Service Lead is also responsible for training, managing customer transactions, balancing tills and maintaining checkout areas.  

Essential Job Functions: 

  • Responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. 
  • Manages customer transactions both cash and card payments. 
  • Trains newly hired cashiers on accounting procedures and company policies and ensures that they are following all policies, safety procedures and customer service standards.
  • Supervises checkout stations on a regular basis.
  • Guarantees that customer transactions are processed promptly and accurately.
  • Exchanges large bills for smaller bills in the cash office.
  • Executes overrides, voids, and refunds at the register for customers.
  • Schedules breaks and lunches of cashier associates.
  • Balances tills at the end of the shift.
  • Gets tills ready for the day and places in registers.
  • Ensures that the checkout areas are clean, safe and organized.
  • Ensures that the candy racks and coolers at the front end are straightened.
  • Must be knowledgeable in the various types of products carried in the store.
  • Utilizes and maintains equipment as required by department; reports any equipment problems immediately.
  • Completes all applicable department training programs.
  • Performs other duties as assigned. 

Requirements

  • Must have the ability to perform basic math skills for counting money and to make change with all denominations of American currency.
  • Need to be attentive and precise, able to work in a fast-paced environment where they will be expected to switch tasks frequently to fulfill customer requests.
  • A passion for serving people.
  • Must be comfortable talking to people.
  • Able to work well with others as a team.
  • Ability to work a flexible schedule.
  • Must have reliable transportation.
  • Non-slip shoes are mandatory for a safe working environment (please note that company does not provide).

Physical Demands:

  • Stand and/or Walk: Able to stand and/or walk for extended periods of time.
  • Lifting, Pushing, and Pulling: Capable of lifting and/or pushing or pulling objects weighing up to 50 pounds. 
  • Tolerance to Environmental Conditions: Able to work in various temperatures, including hot, humid, and cold environments, as well as tolerate moderate amounts of dust and cleaning agents. 
  • Allergies: Must be able to work with a wide variety of fresh products without experiencing negative allergic reactions. 
  • Flexibility and Mobility: Ability to bend, stoop, kneel, twist, and move around as needed.
  • Step-stool and Ladder: Ability to utilize a step-stool or a ladder. 
  • Physical Balance: Able to maintain physical balance and stability while performing tasks. 
  • Manual Dexterity: Proficient in both gross and fine manipulation. 
  • Reaching: Capable of reaching below or at the waist and overhead. 
  • Communication Skills: Effective speaking skills to convey instructions and communicate with coworkers clearly and accurately, especially in a loud or busy environment. 
  • Vision: Peripheral vision and near and far visual acuity are essential.
  • Hearing:  Ability to hear and respond to inquiries and instructions effectively in a busy environment.

 Equal Opportunity Employer / At-Will Employment
We are an Equal Opportunity Employer. Employment is at-will and subject to verification of work authorization 

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