Guest Relations Agent

4 giorni fa

Firenze, Italia STARHOTELS A tempo pieno

Starhotels is an Italian private hospitality group leading in upscale, upper-upscale & luxury segments. With 30 hotels located in the heart of the most attractive Italian destinations, as well as in London, Paris, and New York, its room count exceeds 4.200

**Posizione**:
Join Starhotels and become part of the Front Office Team as **Guest Relations Agent** at our **Hotel Helvetia & Bristol**_ _in the heart of **Florence.**

As the main contact between hotel and guests, you’ll guide them to have a fantastic stay with a perfect service experience.

Your responsibilities include:

- Being the key point of contact for our guests, efficiently responding to Guest inquiries and providing information and assistance.
- Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.
- Handling check-in, check-out activities as well as other related tasks.
- Efficiently managing guest messages and requests.
- Staying updated about hotel services, guest needs, and special events.
- Managing the VIP interactions, assuring prompt and effective service delivery and follow up.
- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front of house equipment and property management systems.

**Requisiti**:
Exceed expectations revealing:

- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.
- Hotel products and services prowess.

Embrace global diversity by speaking:

- Italian - fluently
- English - fluently
- Additional languages are a plus.

**Altre informazioni**:
Unlock a world of benefits including:

- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Discounts with our partners.
- Ticket Restaurants for delightful dining.

Embrace growth with:

- Exceptional career advancement opportunities through our Performance Management Program.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
- Join us to shape your outstanding career_

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