Sr. Account Executive, Enterprise

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- Are you interested in working for a 5000+ global software company, doing extremely challenging and interesting work in sales? This is the role for you._

What this role is:
The Account Executive is a consultative sales professional, responsible for driving revenue growth and bringing in net new business from prospects and current customers.

In this role, you will help to solve the business needs of Enterprise prospects and customers with Genesys SaaS solutions. You will be responsible for coordinating resources and managing the sales process across the entire opportunity pipeline. You will support Genesys growth across different industries with specific focus on Government.

What this role isn’t:
This isn’t a tick the box benefits position. You will demonstrate a commitment to excellence and strong quality results.

It’s also not a “manage and don’t do” role. We are looking for a thoughtful leader and strategic partner to work in a hands-on style providing expertise around specific areas of interest, to discuss industry best practices and development of high-level strategies

What you’ll bring to the table:
We are looking for someone able to lead through a passion for great CX, innovation, and commitment to results. Your consultative and selling experience is a key to succeed, together with your ability to communicate with all levels within customer or prospect’s large multinational accounts organizations.

Your superior active listening skills will drive you to collaborate effectively alongside multiple team members, in an international and dynamic environment.

Some details about what you’ll do:
- Manage Genesys Enterprise accounts through accurate quarterly forecasting, account resource coordination, account strategy, and planning- Develop and maintain competitive knowledge on industries and products- Collaborate with peers and management around ways to continually improve the sales process- Identify customer needs and effectively understand and respond to customer objections- Connect client’s business objectives with Genesys offerings and solutions- Negotiate and close sales campaigns- Guide customer and prospect corporate strategic initiatives- Build and expand relationships with Economic Buyer in prospect and customer accounts- Assist in creating an environment of teamwork and continuous improvement

Minimum requirements:
- 10+ years of previous business-to-business experience with a documented track record of success in complex and Consultative Sales in the Enterprise and Commercial sectors- Fluency in both Italian and English- Proven record of meeting/exceeding established goals- Strong time-management and organization skills- Excellent written and verbal communication skills- Familiar with Salesforce or other leading CRMs, Microsoft Office and particularly excellent Excel skills

Preferred Skills:
- University degree- Enterprise software or contact center industry experience- Cloud or SaaS based software sales

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About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or