Customer Experience Trainee
6 giorni fa
Union Gas e Luce, realtà attiva nel settore dell’energia e impegnata ogni giorno nella costruzione di un rapporto solido e duraturo con i propri clienti attraverso soluzioni innovative, sostenibili e orientate al servizio, è alla ricerca di un/una Customer Experience Trainee da inserire all’interno del team Marketing, presso la sede di Aversa.
La risorsa selezionata, a diretto riporto del Direttore Marketing, si occuperà di presidiare e ottimizzare l’esperienza dei clienti in tutti i touchpoint aziendali, adottando un approccio customer-centric e orientato alla qualità del servizio.
**Principali responsabilità**
- Monitorare e analizzare i customer journey, individuando punti critici e opportunità di miglioramento
- Elaborare proposte strategiche volte ad aumentare la soddisfazione e la fidelizzazione dei clienti
- Collaborare con i team Customer Care, Digital e Operations per l’implementazione di interventi correttivi e migliorativi
- Supportare le attività di ascolto attivo (survey, analisi dei feedback, indagini di soddisfazione)
**Competenze ed esperienze richieste**
- Conoscenza avanzata di Excel, PowerPoint e Canva
- Laurea in Marketing o discipline affini
- Master in discipline coerenti con la posizione
- Capacità di mappare e analizzare i customer journey
- Familiarità con strumenti come Google Analytics, CRM e BI tools (es. Power BI, Tableau)
- Conoscenza delle piattaforme di CRM e marketing automation
- Ottime doti comunicative, spirito analitico, proattività e problem solving
**Si offre**
- Stage retribuito di €700 per i primi sei mesi e di €900 per i successivi sei mesi
- Possibilità di inserimento al termine del percorso formativo di stage
Contratto di lavoro: Tirocinio formativo/stage
Durata contratto: 12 mesi
Retribuzione: €700,00 - €900,00 al mese
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