Reservation Agent

6 giorni fa

Milano, Italia Park Hyatt Milan A tempo pieno

Summary
- Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house._

**At Park Hyatt**:

- To be part of Reservation Dpt., to report to Revenue Manager/Director and to work closely with other relevant Room and Sales Dpt. to maximize Room profitability while delivering exceptional customer service in line with the Hyatt's Brand Standards._

**_Main Duties and responsibilities:_**
- Collaborate with Hyatt WW centralized Reservation centers to support on special queries and challenges_
- _Correspond to all business segments upon necessity_
- _Manage VIP reservations (Executive Office, VIP Guests, high revenue bookings)_
- _Check reservations received through all distribution channels and use all tools provided to maximize customer experience and limit to maximum potential lost revenue_
- _Collaborate with Front Office and Sales for administrative support on Room Reservation Management_
- _Monitor inventory of rooms and support on rate loading when necessary_

**Hyatt offers a great range of benefits, including**:

- _12 free nights per year of service across Hyatt Hotels worldwide_
- _Employee and Friends & Family rates across Hyatt Hotels worldwide_
- _Dry cleaning of business clothes_
- _Complimentary meals on duty_
- _Continuous Learning & Development opportunities_

**Qualifications**:

- Ideally with a university degree, preferable but not a must in Hospitality or Tourism management. Minimum 2 years work experience as Reservation Agent. Good problem solving, administrative and interpersonal skills are a must._
- The good knowledge of Italian and English (spoken and written) and confidence on use of IT tools is a must_

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