Reservation Agent

6 giorni fa

Milano, Lombardia, Italia Bvlgari Hotels & Resorts A tempo pieno

Position Title:

Reservation Agent

Reports to:

Director of Sales & Marketing

JOB SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

CANDIDATE PROFILE

· Education and Experience;

· Degree from an accredited university;

· Any past experience in sales and marketing, reservations, guest services or related professional area in a luxury market will be a plus;

· Fluent Italian and English.

CORE WORK ACTIVITIES

· Understanding Markets & Maximizing Revenue;

· Identifies new reservations sales business to achieve personal and property revenue goals;

· Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them;

· Closes the best opportunities for the property based on market conditions and property needs;

· Conducting Daily Reservations Sales Activities;

· Responds to incoming reservations sales opportunities for the property, focusing attention on guest needs, remaining calm and courteous;

· Uses negotiating skills and creative selling/upselling abilities to close on business;

· Uses sales resources and administrative/support staff effectively;

· Coordinates with sales to process group rooming lists and reservation cards;

· Monitors accuracy of reservation sales orders;

· Tracks no-show reservations and processes charges as needed;

· Controls reservation reports and processes late cancellation fees where applicable;

· Check previous day inserted reservation and ensures all clients requests are met and all procedures properly followed;

· Manages wait list and prioritizes order of wait list contacts to be made;

· Assisting S&M Director, Revenue Director, Reservation Manager & Guest Services;

· Maintains accurate reservation system information;

  • reservation agent

    6 giorni fa

    Milano, Lombardia, Italia Cosmo Hotel Spa A tempo pieno

    Palazzo Parigi Hotel & Grand Spa, struttura 5 stelle lusso nel cuore di Milano, è alla ricerca di una figura di Reservation Agent da inserire all'interno del proprio staff.La figura ricercata si occuperà delle seguenti attività:Aggiornare disponibilità e prezzi delle camere sulle principali piattaforme online;Gestire le richieste di informazioni e di...

  • Reservation Agent

    5 giorni fa

    Milano, Lombardia, Italia Opera Hotels A tempo pieno

    Il mondo dell'hotellerie ti appassiona e hai maturato esperienza nell'area Reservations? Vuoi crescere in un contesto dinamico nella gestione di più properties? Questa è l'occasione giusta per teCHI SIAMO:Opera Hotels è un'azienda in forte crescita nel settore dell'Hotellerie lusso con professionisti che vantano oltre 20 anni di esperienza; crediamo nel...

  • Cluster Reservations Agent

    2 settimane fa

    Milano, Lombardia, Italia IHG Hotels & Resorts A tempo pieno

    Six Senses is looking for a passionate and detail-oriented Cluster Reservations Agent to join our team. This role plays a vital part in ensuring the smooth and efficient handling of all reservations across our properties, delivering personalized service that reflects our brand values of wellness, sustainability, and emotional hospitality.The ideal candidate...

  • Reservation Agent...

    5 giorni fa

    Milano, Italia Hosco.Com A tempo pieno

    Position Title: Reservation Agent Reports to: Director of S&MJOB SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate...

  • Reservation Agent

    7 giorni fa

    Milano, Italia Bulgari Hotel Milano A tempo pieno

    Position Title: Reservation Agent Reports to: Director of S&, M JOB SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers....

  • Reservation Agent

    3 settimane fa

    milano, Italia Hosco.com A tempo pieno

    Position Title: Reservation Agent     Reports to:  Director of S&M     JOB SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to...

  • Reservation Agent...

    2 settimane fa

    Milano, Italia Bulgari Hotel Milano A tempo pieno

    Position Title: Reservation Agent Reports to: Director of S&, M JOB SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to...

  • Reservation Agent...

    2 settimane fa

    Milano, Italia Hosco.Com A tempo pieno

    Position Title: Reservation Agent Reports to: Director of S&MJOB SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate...

  • Reservation Agent

    2 settimane fa

    Milano (MI), Italia Hosco.com A tempo pieno

    Position Title: Reservation Agent Reports to: Director of S&M JOB SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to...

  • Reservation Agent

    1 settimana fa

    Milano, Italia Buscojobs IT C2 A tempo pieno

    Descrizione dell'offertaPosition Title:Reservation AgentReports to:Director of S&MJOB SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies...

  • Stage Reservation Agent/reservation Gruppi

    6 giorni fa

    Milano, Italia Palazzo Parigi Hotel & Grand SPA A tempo pieno

    Palazzo Parigi Hotel & Grand SPA, Struttura 5 stelle lusso nel cuore di Milano, è alla ricerca di una figura da inserire in stage in qualità di Reservation Agent/Reservation Gruppi ad ampliamento dell’Ufficio Prenotazioni. La figura ricercata sarà un supporto all’ufficio nelle seguenti attività: - Verifica e controllo delle prenotazioni inserite...

  • Reservation Agent

    18 ore fa

    Milano, Italia Lungarno Collection A tempo pieno

    Milan, Italy Lungarno Collection per la propria sede di Milano cerca un/una Reservation Agent che si occuperà delle prenotazioni di Portrait Milano, dopo un periodo di circa due mesi di formazione con il team corporate di Firenze. - Nello spirito della migliore accoglienza italiana, Portrait Milano si distingue tra i migliori hotel di Milano per...

  • Reservation Agent

    6 giorni fa

    Milano, Italia Park Hyatt Milan A tempo pieno

    Summary - Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house._ **At Park Hyatt**: - To be part of Reservation Dpt., to report to Revenue Manager/Director and to work closely with other relevant Room and Sales...