Product Support Engineering

**Job Description Summary**: The PSE leader will lead activities to ensure the continuous operation of our fielded products (GE90), assure airworthiness and safety and track fleet reliability. She/He will own and maintain the ICA documents for respective hardware's (ATA’s), responding to technical inquiries including resolution to AOG’s (aircraft on ground), author Service Bulletins and support customer technical communication. She/He will interface with design engineering to support field investigations and provide inputs and guidance on field problem resolutions for corrective action implementation.

The PSE role is the voice of the customer within GE internal organizations; will act as technical point of contact for external customers, TCH/airframers/airlines/MRO shops. The PSE also translates the internal GE to an external communication that is clear and transparent, keeping the customer at the forefront and ensuring they have the most relevant information to keep their fleet safe and operational.

**Essential Responsibilities**
- Support fielded engines lines to ensure continuous operation of our modules, with main focus on reliability monitoring, fleet issues and field investigation and root cause analysis.
- Disposition to field service requests coming from customers and MRO shops (24/7 AOG support, DRs, Inquiries, ) with definition of technical recommendation for serviceability.
- Own and maintain content of Instruction for Continued Airworthiness (ICA) for relevant modules, including technical manuals definition, author Service Bulletins and customer technical communications.
- Work collaboratively within a module team (global PSE, repair, design) to provide guidance on field problem resolutions, corrective action implementation, and produce results to meet customer needs.
- Report to leadership on execution of fleet management milestones.
- Analyze fleet data and flight data analytics and collect field data (leading indicator) to demonstrate how the type design is meeting (or not) the technical/durability requirements.
- Act as technical interface with Airlines/MRO shops to build mutually beneficial relationships through teleconferences and the annual face-to-face sessions (WTT, MSG3,).

**Qualifications/Requirements**
- Master's Degree in Engineering or other “STEM” Majors (Science, Technology, Engineering and Math) from an accredited university.
- Proven solid experience in fleet management field issues resolution.
- Previous advance experience in engineering position in aerospace industry.
- Able to prioritize work, plan milestones and communicate effectively to external customers and auditors.
- Strong interpersonal and communication skills.
- Fluency in English, both written and oral.
- Work Visa, according with local regulation, is required.

**Desired Characteristics**
- Proven experience of processes related to instructions for continued airworthiness.
- Knowledge of aeronautical Certification rules, ie EASA Part 21 and Part 145.
- Experience in developing and delivering customer centric solutions.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs/projects.

**What we offer**

**Smart working and work life-balance**

Avio Aero, when possible, promotes smart-working and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.

**Total Rewards**

At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:

- Performance related bonuses and local bonus scheme
- Flexible benefits platform
- Life and injury insurance
- Private medical cover
- Employee assistant program
- Employee special awards (service and recognition)
- Local special agreements and discounts
- English and languages training for you and one member of your family
- Technical, Leadership and development trainings

**Inclusion & Diversity**

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.

LI-GT

**Additional Information**:
**Relocation Assistance Provided**:No