Customer Support Specialist

4 giorni fa

San Giovanni Valdarno, Italia ABB A tempo pieno

**Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Reporting to the Global Sales Support Manager, this role will be responsible to provide internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and increase customer satisfaction, in Electrification business.

**This position reports to**:
Sales Support Manager

**Your responsibilities**:

- Ensure the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management and other internal and/or external teams, Coordinate resolution with After-Sales Service and/or Spare Parts teams.
- Recommend appropriate solution for customer requests and coordinate with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively inform customers about issue status based on inputs and clarify any questions. Ensure a positive customer experience throughout the entire process.
- Prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information.
- Track regular targets performance and provide results to management.
- Propose solutions to continuously improve the Customer Support activities and performances.

**Your background**:

- A degree in Technical Field.
- Experience in similar business with a multi-cultural stakeholder is considered a plus.
- Knowledge of SAP and previous experiences in logistics area are considered a plus.
- Fluent in English and Italian, both written and spoken.
- Dynamic mind-set, ability to multi-task, willing to learn new things, collaborative and proactive, continuously proposed solutions.

**More about us**:

  • Customer Support Specialist

    3 giorni fa

    Sesto San Giovanni, Italia ABB A tempo pieno

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Support Specialist

    1 settimana fa

    Sesto San Giovanni, Italia ABB A tempo pieno

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Specialist

    6 giorni fa

    San Giovanni Valdarno, Italia ABB A tempo pieno

    **Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Customer Service Specialist

    1 giorno fa

    San Giovanni Lupatoto, Italia RENNOVA GROUP SRL A tempo pieno

    Per i nostri uffici di Verona, si ricerca **Customer Service Specialist Italia** con almeno 3 anni di esperienza nella mansione richiesta ed una formazione preferibilmente economica. **La Risorsa in oggetto, si occuperà di seguire la clientela Direzionale ed i grandi clienti**, fornendo assistenza e supporto agli stessi nello sviluppo di Progetti o nuovi...

  • Customer Field Service Specialist

    1 settimana fa

    Sesto San Giovanni, Italia Waters Corporation A tempo pieno

    Overview: Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a ** Customer Field Service Specialist **to support the very successful growth of our businesses across ** North/East of Italy**. Waters delivers benefits through innovation and people that enable customer success in the life,...

  • Customer Service Specialist

    4 giorni fa

    Sesto San Giovanni, Italia GIGROUP A tempo pieno

    Gi group spa ricerca per importante azienda operante nel settore beverage UN/A CUSTOMER SERVICE SPECIALIST La risorsa selezionata si occuperà della gestione dell'ordine, a partire dal suo inserimento sino alla sua completa evasione. Si interfaccerà quotidianamente con i clienti, garantendo loro assistenza e fornendo informazioni e dettagli concernenti...

  • Clinical Support Specialist

    3 giorni fa

    Sesto San Giovanni, Italia Waters Corporation A tempo pieno

    Overview: **Responsibilities**: The main responsibilities are to: - Carry out sample analyses and/or demonstrations on our Waters clinical UPLC and LC/MSMS systems as part of the sales process. The main demo labs in the EU are located close to Milan, Manchester, Paris, Stockholm, Frankfurt, Barcelona, Antwerp and Zürich. Specifically for this role, the...

  • Service Sales Specialist

    1 giorno fa

    San Giovanni Valdarno, Italia ABB A tempo pieno

    **Service Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Service Specialist

    4 giorni fa

    Fornovo San Giovanni, Italia Art Cosmetics S.r.l. A tempo pieno

    We are Art Cosmetics, an Italian B2B contract manufacturer specialized in color cosmetics. We’re one of the leading firms in the famous Italian Cosmetic Valley, the golden triangle between Milan, Bergamo and Crema. Our role on the global market is to deliver innovation, supporting our creativity with sound technical and scientific expertise. Would you...

  • Customer Service Specialist

    2 settimane fa

    San Miniato, Italia Randstad Italia Spa A tempo pieno

    Mansione Randstad Office Talent Selection è la specialty che si occupa di Ricerca &, Selezione di professionisti qualificati in ambito amministrativo e impiegatizio. Per azienda cliente facente parte di un grande Gruppo, ricerchiamo un Customer Service Specialist. Previsto inserimento diretto in azienda con contratto a tempo determinato e RAL commisurata...