Underwriting Support Technician

Primary Details

Time Type: Full time

Worker Type: Employee

To provide efficient and effective, technical and administrative support to an underwriting team

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 27 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.

QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations.

We are now searching for a permanent Underwriting Support Technician to join our Italian head office in Milan, as part of the Insurance Administration Team.

Underwriting Support Technician

Your new role
- Support underwriting through general administration, document issuance, chasing and archiving, to ensure delivery of a professional service within agreed timelines.
- Support the Insurance Admin team, to ensure team objectives are achieved successfully.
- Input data accurately on relevant internal and external systems to maintain correct and up to date information.
- Develop effective working relationships with internal and external stakeholders.
- Respond to broker/client requests in accordance with service standards to provide an excellent customer focus.
- Work collaboratively with colleagues to deliver superior service standards as part of the extended service team.
- Review risks entered and where necessary take corrective action to ensure data integrity for the team.
- Deal with all Credit Control, Claims and Underwriting queries within agreed timescales.

About you
- Flexible approach and ability to recognise and adapt to changing business requirements.
- Good team player, demonstrating passion and a positive attitude, with the capability to work collaboratively and develop strong working relationships.
- Problem solver and proactivity.
- Ability to deal with high workload and multitasking activities.
- Strong organizational skill, able to prioritize and manage stress.
- Ability to analyse and work on data.
- Good knowledge of Property and Liability policies and coverages.
- Good knowledge of Microsoft Word and Excel.
- Solid verbal and written communication skills in English is a plus.
- Good communication and listening skills.
- Ability to deliver excellent customer service, focusing on objectives and meeting Sla’s and internal deadlines.
- Manage to work in multiple systems, comfortable working with both speed and accuracy.
- Previous experience in insurance policies administration.

La nuova risorsa verrà coinvolta nel supportare la Branch italiana nelle seguenti attività:

- Assistenza amministrativa nei processi e nelle procedure relative alla gestione delle polizze sottoscritte da QBE
- Registrazione sui sistemi di tutti i titoli relativi alle polizze sottoscritte da QBE
- Emissione di documenti di polizza, gestione dei solleciti dei documenti (firmati dal contraente, di compagnie delegatarie/primary o di layer sottostanti) e archiviazione di tutta la documentazione
- Relazione con clienti interni (underwriter, credit control, sinistri) ed esterni (intermediari) per la gestione di tutte le richieste relative alle polizze sottoscritte da QBE
- Utilizzo di SID/Pega/Docusign/ODM

Le competenze ideali della nuova risorsa sono:

- Buone doti di comunicazione e ascolto
- Capacità di analisi e rielaborazione dati
- Capacità di lavorare in Team
- Capacità di gestire carichi elevati di lavoro e attività multitasking in situazioni di stress.
- Problem solver e proattività
- Orientamento alla delivery e al raggiungimento dei risultati nel rispetto degli Sla’s e delle scadenze interne
- Esperienza nella gestione amministrative delle polizze
- Buona conoscenza delle garanzie e condizioni specifiche delle polizze Liability/Property
- Buona conoscenza della lingua inglese scritta e parlata

Why QBE?

The right size for you: we’re the down-to-earth, international insurer that is neither too big nor small,

so you can make a real impact.

It’s our moment and yours too: we’re building momentum to achieve something significant,

and know our people are at the centre of our success.

The power of We: You’ll thrive on the passion, talent and kindness of our people proudly working together.

At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE