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Travel Operations Manager
2 settimane fa
**About BizAway**
Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.
We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for.
**We are looking for**
We are looking for a driven and enthusiastic **Travel Operations Manager** (m/w/d), who desires to contribute to the growth and success of our Service Team.
**Your role in BizAway**
- Handle and oversee all travel operations
- Coordinate all Operations Teams that deal with car reservations, flights, hotels, trains, etc. for a total of about 20 agents
- Study service quality improvement strategies in coordination with Head Of Service and Customer Care Manager
- Weekly, monthly and quarterly reporting of bookings made. Monitor revenues and losses
- Ongoing training of people in the Operations team in order to improve processes and find economies of scale
**Your basic qualifications**
- A bachelor's degree in tourism, travel or hospitality is required for Travel Operations Managers. Training in travel and tourism
- Experience in B2B Operations within the Travel Industry
- Knowledge of international travel regulations, customs and currencies
- Excellent working knowledge of Amadeus or other GDS
- Excellent organizational and time management skills and ability to meet assigned deadlines
- Analytical skills with good working knowledge of Excel & MS Office
- A minimum of 5 years experience in the travel industry. Preferably as a Corporate Travel Team Leader/Supervisor or travel agencies
- A minimum of 1 year supervisory experience may be preferred.
- English and Spanish language
**We are also interested in**
- A team player with the ability to work with a multitude of departments and staff members of all levels
- Strong communication skills and ability to problem solve, and work under pressure of immediate deadlines
- Staff Management experience
- Working knowledge of airline contracts
- Experience in managing airline Customer Services
**Our offer**
✈️ A seat on a scale-up with skyrocketing growth
Attractive compensation, including equity in the company
Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Remote work, flexible working policy and great offices in Europe
- Hybrid (20124, Milano, Milano, Italy)- Customer Service
