Junior Customer Success Manager

1 giorno fa

Milano, Italia Live Story A tempo pieno

Live Story is a next-generation content management platform designed to simplify and accelerate digital storytelling. With our intuitive visual editor, Live Story empowers brands and teams to manage, publish, and optimize content effortlessly across all digital touchpoints. Trusted by leading companies, we combine flexibility, performance, and creativity to redefine how content is built and delivered.

As our Junior Customer Success Manager, you’ll play a key role in this mission.

We’re a fast-growing global team. At this stage, your impact will be vital to both our company and our customers.

Join us as we write the future.

**LOCATION**:
Milan (Hybrid Remote)

**TYPE**:
Full-time

**LEVEL**:
Junior

**Role & Responsibilities**:

- Support the Head of Success Management in evolving our customer success strategy.
- Manage the brand portfolio and strengthen client relationships through proactive support.
- Handle customer communications and ensure timely, effective responses.
- Analyze customer data to identify ways to improve satisfaction and engagement.
- Deliver clear, value-driven product demonstrations to potential clients.
- Oversee customer projects from start to finish, ensuring smooth execution and timely delivery.
- Help create training and educational materials that empower our clients.

**Key Qualifications**:

- A self-starter who is proactive, organized, and driven by goals.
- 1-2 years of experience in a related field.
- Strong communicator with a talent for building and maintaining positive client relationships.
- Skilled at managing multiple projects at once, without missing a beat.
- Strategic thinker with a hands-on, methodical approach to execution.
- Creative mindset with the flexibility to thrive in a fast-paced, start-up environment.
- Team player who collaborates well in a small, dynamic, and growing team.
- Fluency in both English and Italian; French is a plus.

**Additional Provisions**:

- Additional courses in Digital Business and Project Management are a plus
- send CV and cover letter
- Live Story is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status._

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