Clienteling Specialist

1 settimana fa

Milano, Italia Prada A tempo pieno

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.- Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.**JOB PURPOSE**
- The Clienteling Specialist will be responsible for supporting the development and implementation of all strategic initiatives and tools to enhance Clienteling in all the Brands of the Group.**RESPONSIBILITIES**
- Support the WW Clienteling Manager & Regional CRM Managers in achieving the CRM / Clienteling goals and strengthen the client-centric culture across the Company
- Build Regional calendars to coordinate all the initiatives and actions designed for our clients, interacting with internal partners (retail, merchandising, events, communication, CRM central team)
- Work closely with the Regional CRM to drive client-centric strategies and action plans to achieve high level of client retention & acquisition rates
- Collect needs and share Clienteling best practices across the regions
- Developing training materials and coaching programs for Regional CRM and Stores to help them implement Clienteling in their daily activities
- Run reports and analysis on Clienteling KPIs to propose initiatives to the Regional CRM Managers / to the Stores

**KNOWLEDGE AND SKILLS**
- Previous Clienteling / CRM experience- Experience in the Fashion & Luxury industry is a plus- Capable to set priorities and work in a fast-paced environment- Creative and out of the box thinker- Strong team player, adaptable and flexible to changes- Proactive, independent, responsible, creative and self-motivated- Good communication skills to inspiring excitement around the topic and spread Clienteling culture- Analytical skills with the ability of translating numbers into actionable insights- Strong business sense and passion for the field- Fluent in English

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