Commercial Operations Director Emea

7 giorni fa

Milano, Italia Johnson Controls A tempo pieno

**Position Overview**:
**Key Responsibilities**:

- Act as operational business partner to the Commercial Director, EMEALA.
- Develop and execute commercial operations strategies to support quota setting and attainment, front-line sales capacity planning and coverage, sales productivity, secured order / revenue growth (systems and service), margin expansion and capture of market-share entitlement.
- Lead and manage the commercial operations team, ensuring alignment with business goals and objectives.
- Align regional commercial activities and successfully deploy enterprise initiatives within the EMEALA region.
- Oversee sales operations, including pipeline management, forecasting, and performance analysis.
- Drive business analytics and insights to support strategic decision-making.
- Continuous improvement of core commercial intensity cadences, focused on improving pipeline health and win rates.
- Collaborate effectively with sales, marketing, finance, IT, pricing, and product teams to streamline processes and improve operational execution.
- Align with pricing strategies, operational execution, and revenue optimization initiatives.
- Monitor key performance indicators (KPIs) and provision of actionable insights for commercial reviews and business planning discussions.
- Continually evaluate performance to identify future opportunities for improvement and barriers to achieving strategic growth and financial objectives.
- Collaborate with Learning & Development teams to design and deploy impactful onboarding / ongoing seller and manager training, including effective use of sales tools, coaching skills, solution selling etc.
- Use eNPS pulse scoring and insights to inform deployment of initiatives that improve the employee experience within sales teams, increasing engagement.
- Work closely with Total Rewards teams on continuous improvement of Sales Incentive Plan design to maximise effectiveness and reward/recognition of sales teams.
- Identify and mitigate risks to commercial operations, ensuring compliance with company policies and industry regulations.

**Qualifications**:

- Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA preferred.
- 8+ years of experience in commercial operations, sales operations, or related roles, with at least 3 years in a leadership position.
- Strong analytical and problem-solving skills with a data-driven approach.
- Proficiency in CRM systems (Salesforce a distinct advantage) and business intelligence tools (e.g., Power BI).
- Excellent leadership, communication, and interpersonal skills - including the ability to succinctly clarify, explain and engage others in concepts and initiatives.
- Proven track record of driving operational improvements and supporting secured order growth.
- Ability to thrive in a fast-paced, dynamic environment with cross-functional teams.

**Key Competencies**:

- Strategic Thinking
- Analytical Acumen
- Leadership & Team Management
- Communication & Influence
- Project Management
- Problem Solving
- Adaptability

**What We Offer**:

- Competitive salary and benefits package.
- Hybrid working model with flexibility to suit your needs.
- A collaborative and inclusive work environment.
- Opportunities for professional development and growth.
- The chance to collaborate with a global leader in smart building solutions.

**Join us and be a part of a team that values your contributions and supports your growth**

**#LI-Hybrid**

**#LI-SD1

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