Customer Service Specialist
1 settimana fa
Make a virtual tour inside Nestlé in Italy **Position Snapshot**: - Nespresso in Italy, Milan headquarter (Assago) - Nespresso Customer Care & Services Department - Permanent Contract - At least 2 years of experience in Customer Care/Services with a strong focus on process improvement **Position Summary**: Reporting to the Customer Performance Manager, you will be responsible to drive customer performances to ensure that Nespresso Services become best in class and phone sales are maximized, supporting outsourcer activity and be the link of outsourcer within the company. **A day in the life of Customer Service Specialist**: - Support Outsourcer in analysis on customer needed to perform services; - Identify improving areas and activelly promote continuous improvement approach and monitor progress of initiatives; - Contribute to identify opportunity of Saving and Reduction of Non Value activity; - Manage Compliance for Outsourcer Activities and DRP or BCP; - Identify way of working on how to improve and standardize processes across teams; - Mantain pipeline of inititiave of process improvement for internal, outsourcing and End To End. **What will make you successful**: - Relevant and successful operational experience at market/business environment in a Customer Care or Customer Service role (at least 2 years) - Business and customer oriented approach - Multitasking and problem solving attitude - Capability to work in "start up mode": where the direction is settled but single contribution and capability to propose and act is key to proceed - Ability to work in area of uncertainity - Ability to identify opportunity of improvement looking ad business or external trends - University degree or equivalent - Fluent in English and Italian - We are Nestlé. We are the Good food, Good life company. _ - Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People. _ - At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. _ - Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. _ - Diversity is a fact, inclusion is a choice and we have chosen to be inclusive._
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Assago, Italia Nestle Operational Services Worldwide SA A tempo pienoGo and check the Nestlé Youth Entrepreneurship Platform: #VisitNestlé #NestléneedsYOUth #Innovation #YEPPosition Snapshot• Nespresso Italy, Milan HQ (Assago)• Graduates in Economics or related fields• Nestlé welcomes people with disabilities• Fluency in Italian and English is mandatory • Full-time internship (6...
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Customer Service Representative
2 settimane fa
Assago, Italia Markem-Imaje A tempo pienoUndertake all aspects of the Customer Care activities and collaborate with functional departments throughout the distribution and supply chain operations. Provide high customer service through efficient ordering and administration of customer queries, purchases and returns in line with M-I processes and procedures. Acting as a representative for M-I which...
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Customer Service Export
1 settimana fa
Assago, Italia Nestle A tempo pienoMake a virtual tour inside Nestlé in Italy **Position Snapshot**: - Minimum 2 years experience in Customer Service/Logistics & Export roles - Permanent contract - Fluent in Etnglish and Italian - Location Assago, Milan **Position Summary**: Within our Global Customer Service team based in Assago, you will effectively drive smooth customer centric journey...
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Customer Care
1 giorno fa
Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno**Position Snapshot** - Nespresso in Italy, Milan headquarter (Assago) - Permanent contract - Nespresso Customer Care & Services Department - At least 2 years of Customer Service experience with customer's direct contact - Fluent in Italian and English **Position Summary** Reporting to the Quality Manager, you will be responsible to drive quality...
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Customer Service Manager
1 giorno fa
Assago, Italia StroilliOro A tempo pienoStiamo ricercando una risorsa che ricoprirà il ruolo di **Customer Service Manager** per la nostra sede di Assago (MI). **Responsabilità**: - Promuovere una visione e una strategia basata sul cliente; - Definire i KPI e gestire le relative _dashboard;_ - Supportare i team coinvolti nella definizione e nell'implementazione della visione e della...
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Customer Service Consultant
1 settimana fa
Assago, Italia Festool Italia Srl A tempo pienoFestool is a German, producing high quality tools since more than 90 years. Globally, we are present in 68 countries and have over 3,000 employees. We operates our own subsidiaries in 25 countries - Festool is looking for the Italian Subsidiary for a Customer Service Consultant to work in the Italian subsidiary situated in Assago (MI). The selected...
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Stage Customer Service B2B in Nespresso
2 settimane fa
Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno**Position Snapshot** - Nespresso in Italy, Milan (Assago) Head Quarter - Undergraduates or graduates in economics - Full-time internship (6 months) - Start date: November **Position Summary** You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating...
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CUSTOMER SERVICE JUNIOR
4 settimane fa
Assago, Italia HERBROOKS CONSULTING A tempo pienoOverview Our client is a major multinational company specializing in the distribution of medical supplies. The organization is seeking a Customer Service Junior to join the team and support the Customer Service Manager with a range of general duties. Responsibilities Take customer incoming calls Customer Service and Orders (NSO) mail activities Data entry...
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Back office
4 giorni fa
Assago, Italia Lavoropiu Spa A tempo pienoLavoropiù SpA, filiale di Trezzano sul Naviglio, cerca per azienda cliente un/una:Back office / customer service con franceseRequisiti:Diploma di maturitàOttima conoscenza della lingua franceseOttime doti comunicative e relazionaliEsperienza pregressa come customer service o come gestione ordiniGradita provenienza dal settore metalmeccanico o...
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Back office
4 giorni fa
Assago, Italia Lavoropiu Spa A tempo pienoLavoropiù SpA, filiale di Trezzano sul Naviglio, cerca per azienda cliente un/una:Back office / customer service con franceseRequisiti:Diploma di maturitàOttima conoscenza della lingua franceseOttime doti comunicative e relazionaliEsperienza pregressa come customer service o come gestione ordiniGradita provenienza dal settore metalmeccanico o...
