Service Delivery Manager

Are you a senior HR Service Delivery looking for an exciting and challenging employment opportunity operating at senior level in a pan-European and innovative environment?

We are looking for an experienced HR professional who can work closely with the Global Head of People Partnering & Delivery (and team) on a number of key projects designed to strengthen and future-proof the effectiveness and efficiency of our People processes and systems.

At Prima, you could take on a whole new challenge. As part of our global community, you'd be in the driving seat of your career; learning and growing with a top-tier team around you. Prima is a place where no matter who you are or what your role is — your voice is valued.

Back in 2015, we embarked on a mission: to provide great value car insurance that is designed for everyone. And we've come a long way, we've created a culture where we can fuel each other's success. But we need your expertise, as we steer things in a new and exciting direction.

You're probably thinking... ‘That sounds pretty good'. We agree.

As well as great colleagues and engaging projects, there are loads of ways we can help you do the best work of your life. We've shaped our offering to place a focus on wellbeing, autonomy and development. We see benefits as the fuel that will empower you to succeed, if you decide to embark on this journey with us. ‍
- ️ Working in a way that works for you

We believe in work-life balance and flexibility. Whether you like working from the office, home or a mixture of both. We'll help you find a balance that works best for you. We even have a policy that means you can work from any location for 30 days a year. We trust you to steer us forward.

The freedom to explore the possibilities

We may move fast at Prima, but we move together. We're invested in your growth; so we'll give you access to a teaching and learning marketplace. And you'll have regular sessions with your manager to establish a personal growth plan.

Our winning formula: happy and high-performing

From private medical insurance to discounted gym memberships and wellbeing initiatives: we're here to support you. We know how important your health and well-being is, so we'll go the extra mile to help you when we can.

If it sounds like we've got something that's up your street, let's see if you've got the skills we're looking for.

**Responsibilities**:
The Service Delivery Manager is responsible for overseeing the efficient and effective delivery of People services within the Italian operation. This includes managing the payroll process for all colleagues in country. The key deliverables are captured below:

- Service Delivery Management:

- Ensure that People services are compliantly, accurately and efficiently delivered in accordance with agreed timescales.
- Monitor service performance and implement improvements as discussed and agreed.
- Positively manage relationships with both internal stakeholders and external vendors/suppliers (e.g. Italian Payroll, Benefits providers)
- Develop and implement service delivery strategies to optimize efficiency, compliance and quality.
- Payroll Management:

- Oversee the payroll process, including secure and holistic data entry, calculations, and disbursement of salaries and bonus (quarterly and annually) together with ad hoc requirements.
- Ensure compliance with relevant tax regulations and company policies.
- Develop a Payroll Issues Log with a view to managing down error rate, whilst resolving payroll discrepancies and addressing colleague inquiries related to compensation in a timely and effective manner.
- Collaborate with Finance and People team colleagues to ensure accurate financial reporting and budgeting.
- Team Leadership:

- Working closely with the People Admin Lead, manage the People Admin/Payroll team, providing coaching, guidance and support.
- Develop and implement development programs to enhance team skills, knowledge and expertise and so build internal team capability.
- Foster a positive work environment and promote teamwork and collaboration.
- Compliance and Risk Management:

- Ensure compliance with relevant regulations, such as tax regulations and data protection laws (GDPR/Data Privacy).
- Identify and mitigate risks related to service delivery and payroll processing.
- Conduct regular audits to ensure accuracy and integrity of payroll data and processes.
- Reporting and Analysis:

- Generate reports on service delivery performance, payroll metrics, and other relevant KPIs.
- Analyse data to identify trends, issues and opportunities for improvement.
- Share insights and recommendations with Global Head of People Partnering & Delivery based on data analysis.
- Pending Projects:

- Payroll vendor review and RfP
- Support current HRIS improvement strategy and the go forward RfP

Overall, the Service Delivery Manager plays a pivotal role in ensuring that People services are delivered effectively and that colleagues are compensated