Career Manager

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

In this newly created role within our Customer Success team, we are embarking on an exciting initiative designed to invest in and support the professional development and advancement of our consultants.

This is an opportunity to shape a new program, making a meaningful impact on our consultants' careers while ensuring operational excellence within Customer Success. This role requires someone who can proactively guide and empower consultants to develop capabilities in their role while aligning talent strategies with organizational and department goals.
- This role is based at our offices in Milan. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian._

**To be successful in this role, you will**:

- Develop the frameworks, processes, documentations and guides to help establish the role within the Customer Success team.
- Lead the creation and execution of the department's Career Management program supporting consultants professional growth, skill development and career progression. Ensuring both career aspirations and business needs are aligned and empower our consultants' growth.
- Serve as a trusted resource for consultants, offering guidance and facilitating career growth, performance management, and proactive feedback.
- Career Manager will guide consultants through their learning and development journey, advising them on training or engagement opportunities that will help advance their career.
- Drive these processes through high frequency consultant interaction and engagement with internal stakeholders.
- Oversee and improve systems and processes to develop, evaluate, and retain top talent.
- Work closely with Customer Success global leaders to align talent initiatives with regional needs and metrics.
- Career Manager will be the consultant's advocate in the performance management processes. They will administer and enhance processes for feedback, performance reviews, and promotion calibrations in collaboration with our Project Engagement Managers and Technical Advisors.
- Ensure internal processes (e.g., feedback, timesheets, compliance, etc.) are efficient, well-managed, and don't interfere with client-facing activities.
- Serve as an expert point of contact and career resource for consultants on an ongoing basis.
- Solicit and facilitate regular feedback reviews designed to improve management, employee satisfaction, productivity, and business results.

**Basic qualifications**:

- You have a bachelor's degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field.
- You bring 5-7 years of experience in Human Resources, Talent Management, or Career Counseling, preferably within a consulting or professional services environment.
- You're a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment.
- Detail-oriented, highly organized, and excel at setting up meetings, tracking goals, and managing processes.
- You're adept at navigating challenging situations and driving conversations toward resolution.
- You have proven experience in managing a pool of resources in a consulting and professional services organization.
- Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers.
- Passion for continuous improvement.
- Possess humility and continual drive for learning.
- Collaborative and support others; you do not view the world as a zero-sum game.
- Fluent English & Italian

**Tools and Resources**
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian U