Customer Service Assistant

20 ore fa

Milano, Italia Lotus Bakeries A tempo pieno

Italie

Milan

Are you looking for an exciting job in a growing business? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international group? Then we have a match For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.

**La poste en détail**:
Get ready to take charge of the following responsibilities in our supply chain team in Italy:

- Act as focal point for customers and local commercial teams
- Ensuring a timely, proactive and effective approach to supply chain issues
- Book and process incoming orders & order confirmations; monitor and update customers regarding order status
- Be the SPOC for 3PL logistic partners
- Maintain contact with the warehouses to prevent and solve any possible shipment issue
- Co-ordinate inbound transport from Lotus factories to Italy
- Manage stock and replenishment
- Manage customer complaints and billing issues
- Assist in credit control & finance administration
- Manage the Lotus Italy consumer careline & mail
- Manage ad hoc administration duties for the Italian team

** Profil**:
Do you recognize yourself in the following profile? This is what you need:

- Fluency in Italian and English
- Bachelor level education
- Min 2 years of experience in a customer service/ logistics role- Solid knowledge of logistics processes
- Experience on EDI implementation project would be a plus- Experience in an FMCG company is strongly recommended
- Solid knowledge of SAP for order-to-cash processes (supporting customer operations)
- Good organization & coordination skills
- Punctuality, attention to detail, and affinity with numbers
- Strong pro-active and customer-centric mindset
- Proficiency in Microsoft Office
- Friendly and open personality
- Passion for our brand

**Offre**:
Lotus Bakeries is an international, dynamic and sustainable player in the FMCG industry. We are a proud and passionate company that builds strong global and local brands and creates small moments of happiness. We bring people together with our delicious products and spark joy In this role you we offer you:

- Tons of on-the-job learning and insights in the world of FMCG.
- A company culture where passion, team spirit and open dialogue are the main drivers.
- And off course delicious cookies every day

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