Customer Service Assistant

2 settimane fa

Milano, Lombardia, Italia LotusBakeries A tempo pieno

Are you looking for an exciting job in a growing business? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international group? Then we have a match For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.

Get ready to take charge of the following responsibilities in our supply chain team in Italy:

  • Act as focal point for customers and local commercial teams
  • Ensuring a timely, proactive and effective approach to supply chain issues
  • Book and process incoming orders & order confirmations; monitor and update customers regarding order status
  • Be the SPOC for 3PL logistic partners
  • Maintain contact with the warehouses to prevent and solve any possible shipment issue
  • Co-ordinate inbound transport from Lotus factories to Italy
  • Manage stock and replenishment
  • Manage customer complaints and billing issues
  • Assist in credit control & finance administration
  • Manage the Lotus Italy consumer careline & mail
  • Manage ad hoc administration duties for the Italian team

Do you recognize yourself in the following profile? This is what you need:

  • Fluency in Italian and English
  • Bachelor level education
  • Min 2 years of experience in a customer service/ logistics role
    • Solid knowledge of logistics processes
    • Experience on EDI implementation project would be a plus
  • Experience in an FMCG company is strongly recommended
  • Solid knowledge of SAP for order-to-cash processes (supporting customer operations)
  • Good organization & coordination skills
  • Punctuality, attention to detail, and affinity with numbers
  • Strong pro-active and customer-centric mindset 
  • Proficiency in Microsoft Office 
  • Friendly and open personality
  • Passion for our brand

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