Customer Service Retail

1 settimana fa

Bolzano Bozen, Italia Oberalp A tempo pieno

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of more than 1000 employees in 11 countries worldwide - a group of adventurers and dreamers, mountaineers, looking for their next peak.

The Customer Service Retail takes care of our 60+ own and franchise stores EU-wide and delivers service before and after sales. Our Customer Service checks and creates orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery. Furthermore it is responsible for understanding the needs and requirements of the franchise partners as well as our own stores. For this specific role, we are looking for a part-time 50%.

**Tasks & responsibilities**
- Orderbook management - verifying the correct insertion, pricing, releases, and automatic replenishments.
- Handling of pricelists with a focus on seasonal changes
- First-level support for issues and general requests like claims from own stores and franchise partners
- Close involvement in the process regarding the opening of new stores
- Taking care of seasonal sales and special promos
- Collaboration with many internal teams as logistics, administration, or sales
- Analysis of dropshipping rates, claims, and triangulations

**Profile**
- First working experience in Customer Service, Account Management, or a similar field
- Very good English skills as well as either German or Italian
- Knowledge of Microsoft Office (Excel)
- Communication skills and analytical mindset
- Reliability, organization, and attention to detail Passion for mountain sports

**Workplace**: Bolzano, IT

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