Customer Service

**Customer Service**
As of now we're looking for a motivated person joining our small Driver Operations team in our office in Rome.

**Your responsibilities**:

- Drive the Operations department in the process of driver acquisition, registration and training
- Face to face interaction and explanation of user interface to the drivers
- Monitoring of driver activities and reporting qualitative and quantitative results
- Guarantee a high level of service to both our driver and passenger
- Contribute to the coordination, research, organisation and execution of Operations department activities or promotions

**Your profile**:

- Have excellent face-to-face and phone communication skills
- Excellent time management, organisational and analytical skills
- Self-motivated and strong desire for new challenges within a fast growing company
- Enthusiasm, innovative and entrepreneurial spirit
- Strong G Suite knowledge: mainly Google Sheets and Google Slides

**Diversity and inclusion**:

- At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone._

**Move like you**

At FREE NOW we have colleagues from over 70 nations We value open communication and welcome everyone as they are. We are all one team and follow the same goals - that's why we share our insights and results to get on track together every month.

Your **wellness and work-life balance** matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidised gym membership. Bigger plans? Take a sabbatical leave and get out there

Let's grow together We believe in a **transparent career growth **plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive For your own ideas, you're welcome to set up initiatives and projects.

**Need a lift? **We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.

**More Benefits?** Monthly mobility budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, kudos and many more

**About FREE NOW**:
FREE NOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREE NOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

The German based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,850 employees in more than 27 offices work for the services of FREE NOW, which is led by CEO Marc Berg.