Ikea Key Account Leader

11 ore fa

Corsico, Italia IKEA A tempo pieno

What you'll need to have
- Knowledge of IKEA brand, values and vision
- Broad knowledge of analytic tools and selling processes
- Broad knowledge about Milano B2B market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
- Deep knowledge of sales mechanisms and the pulse of the market (customers, competition, news)
- Broad knowledge of how to optimize the customer experience across physical and digital touchpoints and content to increase the likelihood that customer contact convert to sales
- Strong capability on how to identify and realize opportunities for cross-selling and up-selling of IKEA products and services to fulfil customer needs

What you'll be doing day to day
- Act as a member of the Selling Team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals
- Lead the service of home furnishing consultants, to maximize sales and customer satisfaction
- Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to

maximize impact
- Continuously gather information and insights of business customer needs and use these insights to create new solutions for customers
- Actively drive acquisition of new business customers and build up long term relationships with key accounts
- Continuously develop relationships with major developers, architects, contractors and with colleagues in Selling, Logistics and Home Furnishing & Retail Design (HF&RD) in order to receive and help shape all major Requests for Proposal (RFPs) for new builds and refurbishments of hotels, apartments, office buildings, government offices and other real estate relevant to local market and IKEA strategy
- Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals
- Responsible for overseeing execution of won deals, coordinating and collaborating with colleagues across the business to proactively manage the process and avert issues
- Responsible for managing the leads pipeline, measure success rate, follow up and identify improvement areas
- Responsible to lead after sales care for key account deals - follow up with help and information in order to secure long-term business relationships and an excellent customer experience
- Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g. Home Solar, Energy Efficient Lighting)

Together as a team

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with customers. We

deliver an outstanding experience through different channels (cash&carry, online, etc..) that adds value to many people

and inspires a home furnishing movement that positions IKEA as the first-choice destination for business and enable

extraordinary growth, completing the offer for business customers in the Milano market area.

This enables us to include and offer new services to develop business opportunities to attract new customers

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