Head Concierge

**_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. - **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meliá as we are proud of you **MISSION**: The **Head Concierge**, as an expert advisor and true ambassador of the destination, is responsible for leading the Concierge team and curating exceptional guest experiences. This role defines and implements personalized services and offerings, ensuring operational excellence and the highest level of guest satisfaction. **Key Responsibilities**: - Lead the Concierge team and oversee daily operations, ensuring seamless, personalized guest service.- Design and deliver tailored destination experiences aligned with guest preferences.- Manage and resolve guest requests and incidents efficiently, using upselling and cross-selling techniques.- Ensure adherence to service standards, brand protocols, and safety procedures.- Drive continuous improvement by leveraging customer experience tools and feedback data.- Optimize departmental resources and coordinate with other departments to elevate the guest journey. **Requirements**: - Background in Tourism, Social Sciences, PR, or similar fields.- Fluent in English and the local language; a third language is a plus.- Minimum 2 years’ experience in a leadership role in luxury hospitality.- Strong leadership, communication, and problem-solving skills.- Highly organized, proactive, and committed to excellence.- In-depth knowledge of the destination and luxury service standards.- Preferably a member of _Les Clefs d'Or_ (Chiavi d’Oro). **What We Offer**: - A dynamic, international work environment in a prestigious setting.- Professional growth and leadership development opportunities.- Ongoing training and support.- Initial 6-month contract with the possibility of extension. **At Meliá we are all VIP** Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP**People. - At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._ - We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._ - Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to al our collaborators, we make it possible._ To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**“, follow us on: **INSTAGRAM** -**TIKTOK**-**LINKEDIN** -**INDEED** -**GLASSDOOR