Customer Service Representative
1 giorno fa
**Job description**
We are looking for a Customer Service Representative within EMEA Customer Service structure in our Customer Excellence Department. The resource is in charge of the operational management of the customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.
**Key Accountabilities**:
- Monitoring and managing customers’ master data according to distributors’ requirements being the owner of the Accounts;
- Managing the “order to cash flow” process (Order Collection/Entry/Management) ensuring the balance of commercial conditions - as per Business Manager guidelines - and planning requirements;
- Supervising the overall logistic flow acting as interface between Business Manager, Planning, Distribution, Shipping, ICT and Customers, being reference point for Accounts and solving any related issues (shipment shortages, wrong deliveries, delays, customs’ issues, etc..);
- Managing the customers’ portfolio ensuring the right status of “back orders”;
- Supporting the organization of events and customers’ visits to guarantee the achievement of sales’ target with assistance during the selection;
- Actively analyzing processes/flows and proposing ad hoc solutions for both EMEA Customer Service structure and clients’ requests.
- Managing outbound contacts
**Other Information**
Desired Skills & Experience:
- Bachelor’s degree required;
- Excellent knowledge of French and English;
- Strong communication skills;
- Ability to listen and to manage a commercial relationship;
- Problem Solving Skills;
- Team oriented;
- Dynmic, passionate and enthusiastic attitude.
Job Reference: BPO00757
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