Customer Solution Analyst

7 giorni fa

Assago, Italia Nestlé Health Science A tempo pieno

#VisitNestlé #NestléneedsYOUth #Innovation #YEP

**Position Snapshot**
- Nestlé Health Science in Italy, Milan HQ (Assago)
- ** Maternity cover contract (9/12 months)**:

- Nestlé welcomes people with disabilities
- 1-2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
- Fluent in both Italian and English

**Position Summary**

The **Customer Solution Analyst (CSA)** will support the **Nestlé Health Science**business by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer complaints within the Customer Service Department.
This position is responsible for delivering end-to-end customer support throughout the order management process for NHS products.

**A Day in the Life of a Customer Solution Analyst**

Order Management:

- Demand capture (Manual creation, Edi process, Cloud platform)
- Order modification (Pricing, quantity, request delivery date...)
- Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order
- Take corrective actions to resolve issues impacting order flow

Claims and Deductions Management:

- Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries
- Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support)
- Generate and manage reports on orders, claims, and deductions

Collect customer requests and direct them to the appropriate department

**What will make you successful?**

To be successful in this role, you should bring the following skills and experience:

- 1-2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
- Strong multitasking skills and a proactive, problem-solving mindset
- Good command of Excel and Power BI; proficiency in SAP is a nice-to-have
- Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment
- High level of initiative, proactivity, and adaptability

**Who we are, What we Believe in**

We are Nestlé. We are the **_Good food, Good life_** company.
- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

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