Construction Equipment Customer Support Manager
5 giorni fa
Our Client is an international company specialized in equipment and services for Agriculture and Construction sectors.
**Posizione**:
In order to strengthen their international Customer Support Department, they’re looking for a Construction Equipment Customer Support Manager.
This position primary objectives are: to maintain and improve overall customer satisfaction and repeat sales within the Region. In addition, the development and implementation of industry initiatives designed to position company brands as leaders in Digital and Technology for Customers is a focus area.
This position primary objectives are: to maintain and improve overall customer satisfaction and repeat sales within the Region. In addition, the development and implementation of industry initiatives designed to position company brands as leaders in Digital and Technology for Customers is a focus area.
Main tasks:
- Become the focus person in driving the transition from a reactive to proactive approach in the diagnose and repair of technical issues embracing solutions being developed.
- Support dealers.
- Continually look for opportunities to maximize the Uptime concept through the development of dealer Technical Skills, the implementation of Digital and Technology solutions and possible further leverage on the BDA (Break-down Assistance) concept.
- Work closely with Spare Part colleagues to ensure core KPI’s and that spare parts
- availability is maintained and improved.
- Lead, manage and support the regional Product and Customer Support teams.
**Requisiti**:
- Mechanical engineering qualification;
- Fluent English speaker, besides mother tongue language, and additional European languages such as French/German would be an plus;
- Experience of a wide range of construction or heavy machinery;
- A competent understanding of mechanical, hydraulic and electrician systems & diagnostics;
- Advanced understanding of dealer aftermarket business and processes;
- A developed understanding of cutting edge technology and digital solutions is required;
- Competent understanding of SAP.
**Altre informazioni**:
Location: Torino.
Expected travel time 30% Europe.
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