Assistant General Manager

Overview:
When you join Aparto (an affiliate of Hines), you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

**Responsibilities**:
As an Assistant General Manager with Aparto (an affiliate of Hines), you will play a critical role in the success of our residences. You’ll manage the operations team (front desk and housekeeping) to ensure the building is kept in superb condition. You will work with the facilities team to ensure health and Safety and Fire compliant tasks are met on daily and monthly schedules. You will assist in organising the Preventative maintenance schedule is adhered to and report any defects to the General Manager. As Assistant General Manager, you would be expected to step into the General Managers shoes when they are on annual leave, attending meetings reporting on finance, debt. It would be expected that you could also complete general administrative tasks and operate the desk when the Sales Administrator requires assistance. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning and security through a mix of directly employed staff and external contractors. You will also work closely with other Assistant Managers and teams across the portfolio. Responsibilities include, but are not limited to:
Take responsibility for the day to day running of the building, to ensure that it is clean and safe.- Provide effective leadership to ensure key objectives are met.- Responsible for coordinating the facilities team.- Ensure all invoices are processed in good time with effective codes and within approved budget.- Process statutory and regulatory compliance including fire, water, H&S and other relevant audit areas and report to the General Manager.- Ensure maintenance is delivered in line with defined timeframes.- Assist with Debt Management and interact with students in a respectful manner.- Responsible for the rota, work scheduling of the facilities team.- Assist with building management making sure there is a smooth operation for student arrivals, departures summer turnarounds and refurbishment programmes.- Understand HR issues and ensure they are dealt with or escalated professionally and in line with relevant legal frameworks.- Capable to ensure all work is carried out within company guidelines and policies.- Resolvieany student complaints.- Ensure correct training is carried out or highlighted to General Manager where necessary.- Maintain overall building appearance and condition.- Overall responsibility for summer clean and maintenance programme delivery.- Travel to other Aparto buildings to complete audits.- Ensure a warm, welcoming environment to students, parent and visitors to the site.- Assist in ensuring your site is a safe environment in which to live and work.- Be able to review reports on Debt, Income and general occupancy.

Qualifications:
Minimum Requirements include:
Experience of delivering excellent customer service.- A good working understanding of tenancy management and housing legislation.- A good handle on sales and marketing with a proven track record of results.- Ability to write reports and present performance indicators.- Strong IT skills transferable to in house systems (Starrez, Peninsula etc.).- Able to communicate effectively with people at all levels.- Problem solving skills with ability to use own initiative.- Relevant student accommodation, leisure, hospitality or building management experience preferable.- Experience of offering pastoral care and spotting the issues that affect students.- Knowledge of the issues surrounding students.- Ability to handle sensitive issues.- Influencing skills and a professional outlook on challenging issues.- Outgoing and enthusiastic.- A desire to learn and to continually develop.- Willing to attend relevant training days/sessions.- Eager to seek feedback and review ways to do things better.
- Previous hospitality / student housing experience in Spain.
- Able to work on own initiative.

Closing:

- We are an equal opportunity employer and support workforce diversity._