Assistant General Manager

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

**What will be your mission?**

We are looking for an Assistant General Manager which is a senior leadership role that supports the General Manager in overseeing the overall operations of the hotel. As Assistant General Manager you will be responsible for driving business growth, improving guest satisfaction, encouraging team work, loyalty and unity within departments and enhancing the hotel's reputation.

**What will you do?**
- Support the General Manager in managing and coordinating the hotel team, promoting their potential growth and their motivation.
- Make sure that all the services are distributed in observance of the highest quality standards.
- Supervise and support all the Heads of Department in order to fulfill the best results.
- Identify commercial opportunities, contacting with potential clients of the local market.
- Develop the products and the services that the hotel offers.
- Monitor the principal Competitors in order to identify possible best practices.
- Support the General Manager in analyzing the operations reports and management hotel accounts, studying the different parameters as well as their evolution.
- Aiding the General Manager in all economic and financial procedures primarily Forecast and Budget, Guarantee the observance of the different defined corporate policies
- Ensuring compliance with sanitation, hygiene, health and safety legislation, organizational and quality requirements and working policies and procedures
- Supervise and control the Outsourcing company for Housekeeping, making sure the rooms and common areas are cleaned properly. That all Company Standards are upheld
- Daily, Weekly and Monthly control of financial and operation reports ( Rooms Reconciliation, - Cash Handling, F&B Cash and manuals, Physical Inventory, FO manuals, Corporate Credit Policy, etc.)
- Interaction with clients, staff, providers, HQ and audit
- Creating a synergy with the meeting and sales team (inhouse and HQ) in order to bring new business and increase the confirmation ratio of the requests (Site inspections, in house events...)
- Set an example for team members for commitment and ethic work

**What are we looking for?**
- Very good command of English and Italian (spoken and written)
- Very good knowledge of the Revenue Management
- Higher degree, preferably in Tourism, Hospitality Management or Business Administration.
- At least 5 years of experience as Head of Front Office and/or F&B and/or Meeting Department in International Hotel Companies
- Strong leader with excellent communication, problem-solving, and strategic thinking skills

**Why choose us?**

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

- Worldwide experience - diversity of 150 different nationalities.Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.