Strategic Client Director

Strategic Client Director - Public Sector-220007LK **Applicants are required to read, write, and speak the following languages**: English, Italian **Preferred Qualifications** **Strategic Client Director - Public Sector** **Role Overview** The Oracle Strategic Client Director owns overall leadership for an Oracle Key Account (one of Oracle’s top revenue producing and market leading accounts), across all products, services and support, on a worldwide basis. The Strategic Client Director (SCD) is the day-to-day senior Oracle executive responsible for success at the Key Account. The SCD is chartered to develop and drive execution of a multi-year strategy. The SCD is also responsible for worldwide communication inside the Oracle global organization as well as all organizations within the Key Account. The SCD must develop deep customer and industry knowledge and then influence the Key Account through developing credible & relevant messaging and deliver it through broad executive relationships to align Oracle as a strategic partner that enables key customer initiatives and transformations, increases customer satisfaction, and grows Oracle revenues. The SCD is Oracle’s primary leader and sponsor for the customer, responsible for overall account growth and customer satisfaction by managing key relationships and ensuring the customer achieves value from Oracle solutions. Key responsibilities include leading developing & owning the account strategy, aligning and managing the sales team, driving effective account management processes, tracking and communicating progress, and growing Oracle’s revenues across the full breadth of Oracle products/ solutions for the Key Account. **Key objectives of this job include**: - Grow Oracle’s mindshare, cross-pillar revenue, and share of wallet with the Key Account. - Understand the Key Account business requirements and develop "tailored" Oracle solutions. - Introduce the Key Account to Oracle solutions & products that match known and potential business needs. - Successfully establish the Key Account as a positive Reference Account. - Demonstrate measurable progress towards an “Oracle First” relationship. **Key Responsibilities** - Develop and maintain the multi-year strategic account plan for the Key Account to meet or exceed customer objectives and Oracle sales goals. Revise the account strategy and plan to ensure they fit the continuously changing key account needs and priorities. - Direct the Oracle team around execution of the strategy and plan by co-ordination and leadership of activities across the different pillars and other organizations and partners. - Influence and lead strategic planning efforts within sales, product, consulting, and support pillars to ensure Key Account requirements are represented. - Manage the interface between the Key Account and Oracle personnel (including all sales, product specialists, consulting, support, channels and corporate functions) to ensure an effective alignment model and communications, and reporting cadence. - Articulates both Oracle and Key Account value proposition to C-level management within both Oracle and the Key Account. - Gain agreement with Customer around key work streams aligned with their key business transformations and imperatives - Create a quarterly business review cadence with KA Sponsors to track our progress on aligned focus areas / work streams and other interactions. - Maintain regular communications with the worldwide core sales team and extended worldwide account team across all relevant Oracle pillars and divisions, through regular team calls and online collaboration. - Facilitate regular progress meetings with key customer executives and sponsors to validate our progress and plans. - Obtain input and participation from the assigned Oracle Executive Sponsor(s) for the key account on a regular, scheduled basis. - Owns escalation issues for the Key Account on a worldwide basis and drives those escalations to closure while creating a high level of customer satisfaction for the Key Account and a win-win environment for the Oracle resources involved in the day-to-day operation of the Key Account. - Build relationships with the customer's executive team, earning a reputation as one of the Customer's trusted business advisors. - Demonstrate a high level of business acumen and thorough understanding of the customer's business, organization, strategy and financial position. - Demonstrate value - and trust-based selling skills with a deep understanding of the customer's needs and Oracle’s capabilities. - Navigate Oracle to identify, acquire and coordinate a team of critical resources needed to address customer needs. - Integrate Oracle in front of the customer providing a “one face, one Oracle” strategy for the customer. - Understand Oracle’s strategies and how these translate into solutions that address customer needs. - Maintain a thorough understanding of the customer's industry, including