CRM Analyst

Artemest è un'azienda specializzata nell'alto artigianato e nel design italiano attraverso una curata selezione di arredi, illuminazione, oggetti decorativi e opere d’arte realizzati a mano dai più rinomati maestri artigiani e brand. Attraverso la piattaforma e-commerce, la galleria di New York, i servizi di design su misura e le collaborazioni per progetti contract su larga scala, Artemest è il punto di riferimento per clienti privati e professionisti alla ricerca di autentica bellezza italiana.

Fondata nel 2015 dalla visione condivisa del CEO Marco Credendino e della Direttrice Creativa Ippolita Rostagno, Artemest percorre l’Italia alla scoperta di pezzi senza tempo e delle storie dei loro creatori: maestri artigiani che uniscono tecniche secolari a sensibilità contemporanee.

Il brand offre accesso esclusivo a oltre 50.000 creazioni fatte a mano da 1.000 artigiani e produttori, rappresentativi di tutte le principali aree manifatturiere del Paese. Con l’obiettivo di celebrare e diffondere nel mondo l’eccellenza dell’artigianato italiano, Artemest consente di esplorare e acquistare con facilità il meglio del design italiano contemporaneo.

**Posizione**:
Artemest is looking for a motivated and detail-oriented CRM Analyst to join our Marketing team. This role is designed for a junior-mid level professional with strong analytical skills, attention to detail, and passion for customer engagement in the luxury sector.

**What will be your key responsibilities?**:
CRM Operations and Campaigns
- Set up, schedule, monitor, and report on targeted Salesforce campaigns
- Manage customer journeys and automation, ensuring personalization by segment and lifecycle stage (e.g., welcome, re-engagement, win-back)

Analysis & Optimization
- Produce weekly dashboards & KPI reports to monitor trade and consumer flows
- Analyze campaign performance and propose optimization strategies (e.g., upsell, cross-sell, AOV growth)
- Contribute to building rich customer profiles in Salesforce to empower Account Managers with actionable insights

Trade Marketing & Events Support
- Prepare and update guest lists, invitations, and RSVP tracking for all Artemest events
- Support gifting projects for key calendar occasions (Christmas, Eid, anniversaries, first-purchase milestone)
- Support partnership and special projects from a CRM stand point, ensuring smooth execution

Cross-team collaboration
- Assist in Salesforce training and onboarding for sales representatives
- Prepare bi-weekly Trade Marketing meetings with markets, sharing updates on special projects and editorial initiatives
- Work closely with Sales, Marketing, and Tech teams to ensure CRM strategies are consistently applied across markets
- Leverage knowledge of platforms (e.g., Salesforce, Optimizely) to execute campaigns effectively, even without deep technical support
- Identify areas for operational efficiency and streamline CRM execution processes

**Requisiti**:
**Who are we looking for?**
- 2-3 years of experience in CRM, Digital Marketing or Data-driven Marketing, supported by a strong academic background in economics or marketing
- Professional proficiency in English (spoken and written).
- Familiarity with CRM platforms (e.g., Salesforce) and CMS platforms
- Highly analytical, with advanced Excel skills, and ability to extract insights from data and suggest improvements.
- Excellent organizational skills and experience in working in cross-functional teams and managing expectations in fast-paces, performance-driven environment.
- Sensitivity to the luxury sector: customer centricity, tone of voice, etc.
- Proactive, curious, empathetic, eager to grow

**Altre informazioni**:
**Our Perks**
- Positive workplace. We’re a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission.
- Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills.
- Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxur