Client Solutions Manager, Retail

**Responsibilities**: The Client Solutions team are responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver a first-class service to clients. Working with the top agencies and brands across Europe to educate and inform about the exciting evolution of TikTok. Responsibilities - Educating brands and ecosystem partners (media agencies, creative agencies, consulting) on TikTok marketing product solutions and measurement - Driving media strategy, planning, and implementation of media campaigns to deliver against partners' business goals - Support and work with the Brand Partnerships Manager and Industry Activation Strategist on pre-sale research, strategy and pitch - Outline and oversee measurement strategy, tracking, and results delivery - Manage and grow post-sale partner relationships with brands and agencies - Present findings and insights in a consultative way to the partners and collaborate with the relevant internal teams in order to provide a complete solution - Monitor and analyse ad campaigns, to identify optimisation opportunities for improving and scaling performance - Investigate and work directly with product & engineering teams to help them troubleshoot partner issues on the platform - Conduct regular business reviews and take a consultative, long-term approach to building productive relationships with partners, in collaboration with the Brand Partnerships Manager **Qualifications**: Minimum qualifications: - Experience in digital marketing or account management in brands, agencies or ad tech - Must be willing to work in Milan, Italy - Experience managing campaigns across digital platforms and ad tech product - Full funnel advertising campaign experience including performance - Deep understanding of digital landscape and a passion for social media and entertainment in general - Excellent verbal and written English and Italian language skill - Media & Entertainment, Sport, Education, Apps & Telco Industry knowledge is a plus Preferred qualifications: - Detail oriented, with exceptional organizational skills - Able to coordinate different stakeholders' interests and requests at the same time - Experience in client facing role and ability to speak to C-Level stakeholders - Experience in managing highly structured business - Deep understanding of the measurement solutions and how to leverage those to prove TikTok value to clients - Excellent verbal and written Italian and English communication skills, due to working with vendors/external stakeholders in the greek market Job Information About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.